Dr. Amal Aqul Reviews in Austin, Texas (TX) - Free Reports Amal Aqul & Ratings

Dr. Renata Kulessa

Very unprofessional and disrespectful office staff ..., Apr 11, 2012

I have an appointment last April 5 at 6pm. I came and waited... the office was closed. I was outside with other patients waiting for them to open the door. 6:20 i called the office and the lady who answered the phone put me on hold for about 5 minutes and just to tell me that the office is closed and they give everyone a call to let us know that the office is closed. I was home the whole day the day before and the day itself but didnt get any calls from them. I called the following day to make a complain and the lady who answered the phone is soooo MEAN! She told me that my name is not on the calendar and told me "You're not even in the calendar so why are you upset it is not our fault if you come over and the office is closed!" What kind of attitude is that? She is representing Dr. Kulessa in a very disrespectful and unprofessional way. I would NOT go back to that doctor again!

Dr. Tracye Zlobl

HORRIBLE courtesy from the RUDEST receptionist I have ever encountered...., Mar 1, 2012

A receptionist has never treated me so rude. Since Dr. Zlobl’s office doesn’t take later afternoon appointments, and I don't get out of work until 4 p.m., I had to put in for sick time in order to leave work early. I also had to secure coverage for my classroom because I am a teacher. Since the person covering for my class ran 5 minutes late, I arrived 7 minutes late to my appointment. The receptionist was extremely rude in telling me we would probably have to re-schedule due to Dr. Zlobl's schedule, and said she called me yesterday and left me a "five minute" message explaining how important it was to be on time. I received NO such message, and when I plainly explained this, the receptionist became snooty and said, "Well, I’m not making it up." Then I realized I HAD received a call yesterday from a number I did not know. This caller did not leave a message. I pulled out my cell phone and asked what the office’s phone number was. She replied that they have 6 different lines. So I told her I would read her the number and asked if she could identify it, and she said, "I don't care." I couldn't believe it!! She didn’t care?!?! When you work with people, it’s imperative that you are empathetic, and Dr. Zlobl’s office proved that they are anything but empathetic. In the business that my husband co-owns, this type of customer service would cause you to lose your job. Needless to say, I left and did not re-schedule an appointment.

Dr. David Dodwell

Wonderful, caring and knowledgeable Physician! Great Staff...., Feb 25, 2012

Very caring and knowledgeable. Patients are treated with respect by very well trained staff. State-of-the-art treatment of retinal diseases based on the latest research and scientific breakthroughs. I would not go to any other specialist.

Dr. Thilo Burzlaff

Worst experience & Wrong Diagnosis for 84 yr old father..., Feb 23, 2012

Would not address my father during appointments; subjected him to at least 4-5 hospital visits when complaining of non-stop pain around abdomen, side area - When changed doctor & hospital, compression fracture in his spine was discovered/treated w/in 48 hrs. Did not care for his bedside manner, staff, or nurses aides.

Dr. Mary Baker

They only care about your money, they over charge you ..., Feb 7, 2012

I went to visit the office to have my annual eye check. When I was in the office, everyone keep asking me if I have any friends or family need eye check. And I found out later that they charge me $50 just for putting a pair of contact lens into my eye. When I called, they said that this is just their practice, you don't have to come back.

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Dr. Amal Aqul

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