Poor customer service. No compassion. Not helpful. Rude. No resolutions offered. ..., May 14, 2013
Regarding our appointment this morning of May 14, 2013.
Upon arriving my 94 year old mother was anxious to to avail herself to the services of Dr. Kligman for chronic neck pain.
I had been referred to Dr. Kligman by my personal physician.
Upon presenting my mothers insurance card we were informed that it would not be excepted as Dr. Kligman was not listed as the primary care physician.
I was disappointed to say the least when i was informed of this, as it was never explained to me when the appointment for a new patient was made that Dr. Kligman would have to be elected as her primary care physician in order for her insurance card to be accepted and to be seen by the Dr.
I told the receptionist behind the desk that Healthnet would absolutely pay as I occasionally bring my mother to other primary care physicians that are not listed on her insurance card with out issues from the insurance company (healthnet).
No avenue of resolution was offered by the receptionist, and in my opinion I was treated very rudely and was also told that my attitude was not appreciated, at which time I told her I also did not appreciate her shortness with me either, to which she exclaimed that I came into the office with that attitude, which is NOT the case. I became agitated because after waiting 4 months for this appointment I felt that it was neglgent on their part that we were never informed that in order to be seen we would need to elect Dr. Kligman as our primary care physician prior to our appointment. I believe this was an oversight in their policy and not a fault of the patient.
I asked her to call the insurance company to verify that there would be no problem and was rebuffed, at which time I thought it best that I call the insurance company so their office would be assured of payment.
I made that call, there was no one else in the waiting room at the time and I was not causing a disturbance.
After several minutes on hold with Healthnet I was ab
Go to weight watchers instead don't waste your money here..., Mar 2, 2013
Waited over 45 minutes and only saw the Dr. for 3 minutes. He advised me to try using meal replacement shakes. I could have gotten the same advice from a weight watchers commercial and it wouldn't have cost me $300. I complained to Fairview and a nurse called me, she was very nice, but apparently Dr. Billington was too busy to help me. A month later I got a bill for $300 (this is after my insurance payment). Apparently Dr. Billington lives up to his name, I hope he enjoys his yacht while I lose my house.
Waste of my time, poor attitude, service from staff..., Feb 22, 2013
I had to make at least 12 calls before I was able to reach the office and schedule an appointment. At times the line was not working. Other times the person left me on hold so long I had to hang up. Finally, I spoke with someone able to answer some basic questions and I accepted the first appointment available 2.5 months later.
Before agreeing to request her services I requested to meet the doctor and pay for her time. Her staff person said she didn't know what the cost was that the price was up to the doctor.
The morning of my appointment the office seemed geared for high volume and low personal attention. I found staff behavior poor. When answering the phone no one identified who they were. None of the 3 women I met after I arrived introduced herself. I saw no name tags. The reception desk person scanned my license without explaining or asking permission. With all the ID theft taking place nationwide that made me uncomfortable. The young woman who escorted us from the reception to the exam room addressed a lady that was there at the same time and I as "dear" and "girls."
After I waited in the exam room an unhappy looking woman introduced herself as the office manager and closed the door. She said she was sorry (she didn't appear sorry but rather in a hurry for me to leave). She went on to say that the doctor and her colleagues in the practice never meet people before they become patients, implying I should leave. She waited to make sure I left the exam room.
Misdiagnosed my child Prescribed dangerous medication...., Feb 11, 2013
Wow. Character Limit. Sucks cause there is a lot to tell. I will make some points. 1) I had to guess my child's diagnostic and he would just agree with me. 2) Told me my child has pinworms when complaining about belly pain and constipation without even checking in a lab ( my child was later diagnosed at the ER with Encopresis ). 3) Prescribes Tylenol for everything from headaches to possibly cancer. 4) Call to make an appointment for lung check when my child had a severe flu but instead I was sent to the Pharmacy where a prescription will be sent. went to the Pharmacy and everything was Over the Counter.5)GI doctor requested a note in December from him. It is February and the GI never received it. 6) Called to get something for my son's cough. Transferred through three different receptionists ( one was chewing her food while on the phone with me).Got prescription for ASTHMA medication.Pharmacist asked me not to give my son the medication as it is dangerous.Encopresis+med=Renal Failure