Poor customer service. No compassion. Not helpful. Rude. No resolutions offered. ..., May 14, 2013|
Regarding our appointment this morning of May 14, 2013.
Upon arriving my 94 year old mother was anxious to to avail herself to the services of Dr. Kligman for chronic neck pain.
I had been referred to Dr. Kligman by my personal physician.
Upon presenting my mothers insurance card we were informed that it would not be excepted as Dr. Kligman was not listed as the primary care physician.
I was disappointed to say the least when i was informed of this, as it was never explained to me when the appointment for a new patient was made that Dr. Kligman would have to be elected as her primary care physician in order for her insurance card to be accepted and to be seen by the Dr.
I told the receptionist behind the desk that Healthnet would absolutely pay as I occasionally bring my mother to other primary care physicians that are not listed on her insurance card with out issues from the insurance company (healthnet).
No avenue of resolution was offered by the receptionist, and in my opinion I was treated very rudely and was also told that my attitude was not appreciated, at which time I told her I also did not appreciate her shortness with me either, to which she exclaimed that I came into the office with that attitude, which is NOT the case. I became agitated because after waiting 4 months for this appointment I felt that it was neglgent on their part that we were never informed that in order to be seen we would need to elect Dr. Kligman as our primary care physician prior to our appointment. I believe this was an oversight in their policy and not a fault of the patient.
I asked her to call the insurance company to verify that there would be no problem and was rebuffed, at which time I thought it best that I call the insurance company so their office would be assured of payment.
I made that call, there was no one else in the waiting room at the time and I was not causing a disturbance.
After several minutes on hold with Healthnet I was ab
Horrid doctor do not go to her. Don't know who gave her a license...., May 5, 2013|
This doctor is a joke, she doesn't care about your health. Also, she doesn't seem to really listen to you when you talk. Truthfully I felt very uncomfortable with her and could't wait to get out. How did she get her license?
Doctor Charges you for asking you questions on your baby...., Mar 1, 2013|
Short Story: THIS DOCTOR OVERCHARGES FOR SERVICES THAT THEY DID NOT EVER PROVIDE. BEWARE!!
This is my daughter pediatrician since birth. She is now 20 months old. We have roughly 10 or so wellness checkups as is the norm for babies. Every month or so.
Every time we have gone, the wait time is ridiculous. At least 30-45 mins. The time with the doctor feels rushed and the service not very warm.
Those are the positives.
Now the bad part. Recently Dr. Lee saw my daughter for a routine wellness check up. These are covered by my insurance at no charge. The doctor took 45 mins to see me. Then proceeded to ask me when she came in "How long did my girl have a respiratory infection?' This was apparently because my baby had some snot hanging from her nose. Who knew? Babies that are snotty all have respiratory infections? Well anyhow, it was the first time in over a week that my daughter had a runny nose and I informed the doctor that it was nothing more than a runny nose and it just started. So the check up proceeded and Dr. Lee asked me about my wife’s and my decision to not vaccine our daughter. To which I said, we had not changed our mind and that we were still keeping that opinion. The doctor of course getting paid by the pharma group to give these pushed them again, to which we declined.
So finally the doctor continued on with the wellness check only to say my girls weight was a little big, but not to be concerned. Finally, as the doctor was checking with my girls legs and arms and what not, she asked if I had any questions. To which I said one. My daughter had some dry skin on her back. I asked the doctor if she had any recommendations for what to put on the dry skin. The doctor said cortisone cream.
So after all of this, the visit wasn’t the problem. The invoice for services was. The doctor charge for the wellness check. In addition, she charged for the time that was used to talk to me about my daughter's runny nose, the vaccines that we
Dr Wilson Cook is Outstanding and I would recommend him to anyone..., Feb 26, 2013|
Dr Wilson Cook is probably the best doctor I have ever had. He is intelligent, soft-spoken, considers your input seriously, no matter how amateur and 'hot off the internet' it may be. My health has improved much under his care.
His staff is very professional, but the phone messaging system is annoying, and the facilities are old, with visible mold in some places along the ceiling, which is typical for old buildings.
But his staff is still great, and Dr Cook himself is the best general physician I have ever had.
The Best Plastic Surgeon in Houston, TX Thank you so MUCH!!!!..., Jan 11, 2013|
Thank You for so much of your time and care. . I am a thirty seven year old, professional woman and I feared of looking like a clown. Your reassurance and surgical touch made it worth it. You picked the excellent size and shape for my body structure, THANK YOU! You also got rid of that “12 year old” look I had. My breasts have never looked more natural, healthy and just down right pretty. You can’t imagine what that has done for my self-esteem. Thank you for being a wonderful surgeon and changing my life!