| Staff |
|
| Facilities |
|
| Knowledge |
|
| Helpful |
|
| Value |
|
|
Very unprofessional and disrespectful office staff ..., Apr 11, 2012 I have an appointment last April 5 at 6pm. I came and waited... the office was closed. I was outside with other patients waiting for them to open the door. 6:20 i called the office and the lady who answered the phone put me on hold for about 5 minutes and just to tell me that the office is closed and they give everyone a call to let us know that the office is closed. I was home the whole day the day before and the day itself but didnt get any calls from them. I called the following day to make a complain and the lady who answered the phone is soooo MEAN! She told me that my name is not on the calendar and told me "You're not even in the calendar so why are you upset it is not our fault if you come over and the office is closed!" What kind of attitude is that? She is representing Dr. Kulessa in a very disrespectful and unprofessional way. I would NOT go back to that doctor again! |
|
I would recommend him to my friends and would use him again. ..., Mar 6, 2012 I was referred by my son- in- law who had shoulder surgery here by the doctor and was very happy with the final results. I also was very pleased with the care I received by the people here. They took me the same day my daughter called and put on the hard cast for me. They always answered all my questions and my wrist feels as good as it did before I broke it. I would recommend him to my friends and would use him again. |
|
Nice lady, but nice doesn't count to your medical wellbeing. ..., Jan 24, 2012 Nice lady, but... lacks experience and concrete experience. Great at giving referrals and free prescription pills. Definitely has an arrogant and condescending attitude. Office staff isn't that helpful or welcoming either. |
|
terrible experience with Dr. Aukerman in Columbus, OH..., Dec 23, 2011 I had a terrible experience with Dr. Aukerman. My regular MD was not available so I was placed with him. When he entered I explained I slipped on my stairs at home and injured my back. I saw a body worker Wed who massaged and realigned me but suggested I see an MD as well. He asked what my body worker said I should have, all while being very dismissive. He never examined me, never directly faced me, and kept saying he would do this or that because my body worker wanted it, which I found demeaning. He refused to give me pain meds because he said there was no record of me getting them in their system, despite the fact that I've gone to that practice for over 10 years and have gotten pain meds there before. He was brusque, dismissive, and indifferent, and I will never see him again. I refused to pay for the visit even. He actually made me cry he was so harsh, which was offensive considering the pain I am in. |
|
unresponsive, indifferent medical office with lack of urgency..., Nov 29, 2011 Staff is cold, indifferent, with no sense of urgency. I was extremely concerned about some test results but when I called every few days to ask if they were in, I was made to feel that I was bothering them and there was no attempt to give me an idea of when they would be in, or to expedite results more quickly. I waited a half four to see the doctor, she looked at her watch and made me feel rushed when I was in for the exam. Medical advice seemed reasonable but the lack of urgency or empathy made it a frustrating experience. |