Poor customer service. No compassion. Not helpful. Rude. No resolutions offered. ..., May 14, 2013|
Regarding our appointment this morning of May 14, 2013.
Upon arriving my 94 year old mother was anxious to to avail herself to the services of Dr. Kligman for chronic neck pain.
I had been referred to Dr. Kligman by my personal physician.
Upon presenting my mothers insurance card we were informed that it would not be excepted as Dr. Kligman was not listed as the primary care physician.
I was disappointed to say the least when i was informed of this, as it was never explained to me when the appointment for a new patient was made that Dr. Kligman would have to be elected as her primary care physician in order for her insurance card to be accepted and to be seen by the Dr.
I told the receptionist behind the desk that Healthnet would absolutely pay as I occasionally bring my mother to other primary care physicians that are not listed on her insurance card with out issues from the insurance company (healthnet).
No avenue of resolution was offered by the receptionist, and in my opinion I was treated very rudely and was also told that my attitude was not appreciated, at which time I told her I also did not appreciate her shortness with me either, to which she exclaimed that I came into the office with that attitude, which is NOT the case. I became agitated because after waiting 4 months for this appointment I felt that it was neglgent on their part that we were never informed that in order to be seen we would need to elect Dr. Kligman as our primary care physician prior to our appointment. I believe this was an oversight in their policy and not a fault of the patient.
I asked her to call the insurance company to verify that there would be no problem and was rebuffed, at which time I thought it best that I call the insurance company so their office would be assured of payment.
I made that call, there was no one else in the waiting room at the time and I was not causing a disturbance.
After several minutes on hold with Healthnet I was ab
Excellent results for a complex problem! He is great!..., Apr 10, 2013|
I went to Dr. Brooks for a very complex reconstructive problem. He and his staff were so warm and friendly, I felt like I was visiting a friend's house! He listened very carefully to everything I told him and was able to diagnose and propose a plan for my problem. I was so happy with the results and the whole experience! I am now seeing him for some long overdue cosmetic surgery. I'm so excited!
For several years now, I have been having breathing problems and sinus pain during the winter..., Mar 18, 2013|
For several years now, I have been having breathing problems and sinus pain during the winter. I had been to a few ENT's in Jackson, M, but when I moved to Memphis, my neighbor said I should make an appointment with Dr. Lazar. This fall and winter was my best in years. After taking a history, he ended up switching some of my medicines. I didn’t feel rushed with him, and had an easy time talking to him. The staff was helpful and friendly enough. It was a very pleasing experience.
Great doctor. he knows his stuff......................., Mar 18, 2013|
After reading some of the reviews on other sites about Dr. Lazar, I wasn’t sure that I wanted to see him, but a friend of mine kept saying that he is a graet doc. After seeing him a few times now, I can see where he might come off as gruff. Not everyone can be a teddy bear. Dr. Lazar knows his stuff and has a no-nonsense approach. That doesn’t mean that he doesn’t care tho. Seems to me he’s a good guy.
Words cannot describe the feelings my family has towards this so-called doctor..., Jan 1, 2013|
We saw this Dr. Erlacher in the ER of our local hospital. My 10 year old daughter came in with severe abdominal pain. I was worried that it may be her appendix. After waiting several hours he finally ordered an x-ray in which he saw a "blockage". He diagnosed her pain as constipation without looking further into this so-called blockage. Three days later we ended up in the ER of the nearest city's hospital. (We live in very rural area.) When the doctors there saw this "blockage" on the xray they did an Ct Scan and an ultrasound. She was in surgery within an hour. What this so-called doctor diagnosed as constipation was actually a 10cm cyst on her right ovary. The result was a salpingo-oophorectomy. Her right tube and ovary had to be removed. The surgeon who fixed her said if we had waited any longer it could have killed her. If Dr. Gray Erlacher had been more thorough and less "charismatic" my daughter would not have suffered for as long as she did. He's very lucky she survived.