Poor customer service. No compassion. Not helpful. Rude. No resolutions offered. ..., May 14, 2013
Regarding our appointment this morning of May 14, 2013.
Upon arriving my 94 year old mother was anxious to to avail herself to the services of Dr. Kligman for chronic neck pain.
I had been referred to Dr. Kligman by my personal physician.
Upon presenting my mothers insurance card we were informed that it would not be excepted as Dr. Kligman was not listed as the primary care physician.
I was disappointed to say the least when i was informed of this, as it was never explained to me when the appointment for a new patient was made that Dr. Kligman would have to be elected as her primary care physician in order for her insurance card to be accepted and to be seen by the Dr.
I told the receptionist behind the desk that Healthnet would absolutely pay as I occasionally bring my mother to other primary care physicians that are not listed on her insurance card with out issues from the insurance company (healthnet).
No avenue of resolution was offered by the receptionist, and in my opinion I was treated very rudely and was also told that my attitude was not appreciated, at which time I told her I also did not appreciate her shortness with me either, to which she exclaimed that I came into the office with that attitude, which is NOT the case. I became agitated because after waiting 4 months for this appointment I felt that it was neglgent on their part that we were never informed that in order to be seen we would need to elect Dr. Kligman as our primary care physician prior to our appointment. I believe this was an oversight in their policy and not a fault of the patient.
I asked her to call the insurance company to verify that there would be no problem and was rebuffed, at which time I thought it best that I call the insurance company so their office would be assured of payment.
I made that call, there was no one else in the waiting room at the time and I was not causing a disturbance.
After several minutes on hold with Healthnet I was ab
srikureja alleged child molester under investigation..., May 11, 2013
This doctor is under investigation for child molestation by the tustin police department and the orange county das office. If you have any info call detective haracre at 714-573-3200
Dr Fong is an extremely good doctor who is very knowledgeable. ..., Apr 29, 2013
Dr. Fong has done 3 knee surgeries on me (all necessary) and has done a wonderful job every time. I am very pleased with how he treats his patients and how his office makes you feel at home and like you are family.
Dr. Alexander Feldman is an A++ Physician with great bedside manner!..., Feb 27, 2013
Dr. Alexander Feldman is a very thorough physician. He has great bedside manner, is very soft spoken and spent a lot of time with me during each visit (three so far!) in the past two months. What stood out was the amount of quality time and care spent during each appointment. He wasn’t like most doctors trying to cram as many patients into a 30 minute slot. He was more focused on quality of care, making sure to complete a detailed examination and communicating options clearly.
He is very knowledgeable, detailed and communicative. He explained what he thought was wrong and what my options were to diagnose my symptoms. He did not pressure me to have unnecessary tests. Once diagnosed, he provided visual aids, even drew some diagrams to chart the course of progression. He also provided treatment options and reading material for those options.
He is personable and calls you directly to communicate any lab/test results. His calm demeanor is also very reassuring. I would highly recommend Dr. Feldman as an A++ physician! Thank you!
Although the same cannot be said for this staff – they are a little rough around the edges. If you can get past that, you will not be disappointed by the doctor himself!
Money hungry. Only in it for the Pharmecuetical kick-backs..., Feb 15, 2013
Poor monitoring of patients. Doctor Hemang Shah is simply a pill peddler with no concern of a patients well being. When patient has trouble due to medication the Doctor simply won't see them anymore. No concern of dangerous and debilitating after effects of drugs. Office staff will lie to protect him. AVOID THIS DOCTOR and his staff AT ALL COST !