Poor customer service. No compassion. Not helpful. Rude. No resolutions offered. ..., May 14, 2013
Regarding our appointment this morning of May 14, 2013.
Upon arriving my 94 year old mother was anxious to to avail herself to the services of Dr. Kligman for chronic neck pain.
I had been referred to Dr. Kligman by my personal physician.
Upon presenting my mothers insurance card we were informed that it would not be excepted as Dr. Kligman was not listed as the primary care physician.
I was disappointed to say the least when i was informed of this, as it was never explained to me when the appointment for a new patient was made that Dr. Kligman would have to be elected as her primary care physician in order for her insurance card to be accepted and to be seen by the Dr.
I told the receptionist behind the desk that Healthnet would absolutely pay as I occasionally bring my mother to other primary care physicians that are not listed on her insurance card with out issues from the insurance company (healthnet).
No avenue of resolution was offered by the receptionist, and in my opinion I was treated very rudely and was also told that my attitude was not appreciated, at which time I told her I also did not appreciate her shortness with me either, to which she exclaimed that I came into the office with that attitude, which is NOT the case. I became agitated because after waiting 4 months for this appointment I felt that it was neglgent on their part that we were never informed that in order to be seen we would need to elect Dr. Kligman as our primary care physician prior to our appointment. I believe this was an oversight in their policy and not a fault of the patient.
I asked her to call the insurance company to verify that there would be no problem and was rebuffed, at which time I thought it best that I call the insurance company so their office would be assured of payment.
I made that call, there was no one else in the waiting room at the time and I was not causing a disturbance.
After several minutes on hold with Healthnet I was ab
Won't go back, would not recommend, don't go to her..., Apr 25, 2013
Office was dirty. Entrance to office difficult to find. Poor review of medical history and poor physical exam. Difficulty in getting prescription refill. Doctor took 3 phone calls and left the exam room twice during visit.
Would not recommend.
Short doctors office visit went really well, all things considered. :)..., Mar 28, 2013
This was my first time seeing Dr. Lazar. I had to take my kids with me because of spring break. The east Memphis office has a great kids room that is plainly visible in the waiting room. That was a great way to keep them occupied during the wait. Once I saw Dr. Lazar, things went really well. He listened to what I had to say and asked probing questions. After a short examination, I was on my way. As far as these things go, it was a pleasing experience.
Nasty woman - unprofessional and too arrogant - waste of money..., Feb 28, 2013
She was arrogant and attacked me as well as other Drs during the appointment. She misdiagnosed me and prescribed something that inflamed the problem. She doesn't have the knowledge to support her arrogance. She is just flat mean. Had to wait an hour and no one else was in the office. Was she at lunch and I had to wait? I went back to my other Dr that was no longer on my insurance plan because $25 copay to her was an over payment.
Misdiagnosed my child Prescribed dangerous medication...., Feb 11, 2013
Wow. Character Limit. Sucks cause there is a lot to tell. I will make some points. 1) I had to guess my child's diagnostic and he would just agree with me. 2) Told me my child has pinworms when complaining about belly pain and constipation without even checking in a lab ( my child was later diagnosed at the ER with Encopresis ). 3) Prescribes Tylenol for everything from headaches to possibly cancer. 4) Call to make an appointment for lung check when my child had a severe flu but instead I was sent to the Pharmacy where a prescription will be sent. went to the Pharmacy and everything was Over the Counter.5)GI doctor requested a note in December from him. It is February and the GI never received it. 6) Called to get something for my son's cough. Transferred through three different receptionists ( one was chewing her food while on the phone with me).Got prescription for ASTHMA medication.Pharmacist asked me not to give my son the medication as it is dangerous.Encopresis+med=Renal Failure