Poor customer service. No compassion. Not helpful. Rude. No resolutions offered. ..., May 14, 2013
Regarding our appointment this morning of May 14, 2013.
Upon arriving my 94 year old mother was anxious to to avail herself to the services of Dr. Kligman for chronic neck pain.
I had been referred to Dr. Kligman by my personal physician.
Upon presenting my mothers insurance card we were informed that it would not be excepted as Dr. Kligman was not listed as the primary care physician.
I was disappointed to say the least when i was informed of this, as it was never explained to me when the appointment for a new patient was made that Dr. Kligman would have to be elected as her primary care physician in order for her insurance card to be accepted and to be seen by the Dr.
I told the receptionist behind the desk that Healthnet would absolutely pay as I occasionally bring my mother to other primary care physicians that are not listed on her insurance card with out issues from the insurance company (healthnet).
No avenue of resolution was offered by the receptionist, and in my opinion I was treated very rudely and was also told that my attitude was not appreciated, at which time I told her I also did not appreciate her shortness with me either, to which she exclaimed that I came into the office with that attitude, which is NOT the case. I became agitated because after waiting 4 months for this appointment I felt that it was neglgent on their part that we were never informed that in order to be seen we would need to elect Dr. Kligman as our primary care physician prior to our appointment. I believe this was an oversight in their policy and not a fault of the patient.
I asked her to call the insurance company to verify that there would be no problem and was rebuffed, at which time I thought it best that I call the insurance company so their office would be assured of payment.
I made that call, there was no one else in the waiting room at the time and I was not causing a disturbance.
After several minutes on hold with Healthnet I was ab
Butchered my ACL Repair, never acknowledged his mistake, needed 2 additonal surgeries to fix what th..., Mar 12, 2013
Dr. Byck butchered my ACL repair. I was left to suffer for 10 weeks due to incorrect hardware placement. Dr. Byck and his NP failed to notice the incorrect hardware placement on 1 wk post-operative and other x-rays taken. I was in excruciating pain, could not move the joint properly and had to walk on crutches. Dr. Byck ignored my complaints and never acknowledged his mistake. Very arrogant. Had to have two additional surgeries to fix what this guy did to me. Be aware! I don't wish what I had to go through on anyone!
Dr. Behm diagnoses and prescribed hip replacement for me. It did not work out well. See below...., Feb 3, 2013
Dr. Behm recommended and installed a metal-on-metal replacement hip called Birmingham Hip Resurfacing. Early on, it was abundantly clear that the hip was infected. However, Dr. Behm performed two more surgeries before acknowledging infection as a root cause. This delay, in our opinion, allowed the infection to incubate to a dangerous stage. Finally, we 'fired' Dr. Behm and had the hip revised by another surgeon who correctly diagnosed the infection and three more surgeries later, I was stable. In conclusion, I would not recommend Dr. Behm for any procedure.
Best Urogynecologist in Ohio, I loved my entire experience..., Dec 10, 2012
I wen to Dr. Novi because I had been suffering from an incontinence problem for the past five years. His lovely staff, and his excellent knowledge made me feel as if I was right at home. He listened to me and we talked TOGETHER about the right treatment for me. I would recommend him to anyone and everyone, even if you just have a question and would like more information, he's your man.
Dr. Asher is the best ENT you'll find. She combines high intelligence with natural talent and a focu..., Dec 6, 2012
Dr. Asher has saved my life twice. My first visit to her office, she fixed a week of botched care from my former GP that had me in a very bad situation. A year later, she rushed to the hospital to stop my life-threatening bleeding. In every visit I've had with her, she's shown nothing but extreme competence, which I've found to be incredibly rare. Most doctors seem to just guess at the problem and toss out random pills. It's quite obvious Dr. Asher actually knows what she's doing and she's laser focused on getting things right the first time. She's actually fixed all my ENT problems so that now I only see her when I'm bringing someone else to her. She's also the first and only doctor I've ever recommended.
Bottom line: if you've gone 'round and 'round with other doctors trying to get your ENT problems fixed and you're ready to be done with it, make an appointment with Dr. Asher. You'll get more actual care in one visit with her than you've gotten everywhere else up 'til then.