Poor customer service. No compassion. Not helpful. Rude. No resolutions offered. ..., May 14, 2013
Regarding our appointment this morning of May 14, 2013.
Upon arriving my 94 year old mother was anxious to to avail herself to the services of Dr. Kligman for chronic neck pain.
I had been referred to Dr. Kligman by my personal physician.
Upon presenting my mothers insurance card we were informed that it would not be excepted as Dr. Kligman was not listed as the primary care physician.
I was disappointed to say the least when i was informed of this, as it was never explained to me when the appointment for a new patient was made that Dr. Kligman would have to be elected as her primary care physician in order for her insurance card to be accepted and to be seen by the Dr.
I told the receptionist behind the desk that Healthnet would absolutely pay as I occasionally bring my mother to other primary care physicians that are not listed on her insurance card with out issues from the insurance company (healthnet).
No avenue of resolution was offered by the receptionist, and in my opinion I was treated very rudely and was also told that my attitude was not appreciated, at which time I told her I also did not appreciate her shortness with me either, to which she exclaimed that I came into the office with that attitude, which is NOT the case. I became agitated because after waiting 4 months for this appointment I felt that it was neglgent on their part that we were never informed that in order to be seen we would need to elect Dr. Kligman as our primary care physician prior to our appointment. I believe this was an oversight in their policy and not a fault of the patient.
I asked her to call the insurance company to verify that there would be no problem and was rebuffed, at which time I thought it best that I call the insurance company so their office would be assured of payment.
I made that call, there was no one else in the waiting room at the time and I was not causing a disturbance.
After several minutes on hold with Healthnet I was ab
LONG WAITS, NO HELP, HORRIBLE CARE!! RUN FROM THIS PLACE!!..., May 7, 2013
Horrible experience! Long, long, long waits....
I was in terrible pain for FIVE weeks! This doctor let me suffer and almost die!!!
YES DIE!! I would have died had I not pleaded for some kind of help over and over again!!
he must be shy? if he is not shy, then he must feel he is above the patient?..., Feb 9, 2013
had surgery, have literally talked to him for about one minute. he will not see you after surgery and if you are in pain, he does not care. if you try to talk to him, he will not even look at you. perhaps he is scared that if he opens his mouth or confers with his patients, he might be sued?
He is great! I'm a patient for many years and now take my child to him. ..., Jan 30, 2013
I have been seeing Dr. Lazar since I was a teenager, and now with my own child, I greatly trust his ability as a fine doctor. His slogan of something like Don’t Use The Q-Tip in Your Ear! has been helpful so far in keeping my child from having ear problems severe enough for tubes. He is great!