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excellent- very helpful when in crisis or emergency..., Jan 17, 2012 very helpful given my situation. would recommend to anyone as well as visiting the hospital where she works. I can not thank the team there enough for all that they do. Always there when needed!!!!!!!!!!!!!!! |
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Most unorganized Doctor ever with a staff that is even worse!..., Dec 9, 2011 This doctor loves consultations at 500 a visit and never even remembers why he had you come in or your name. The only thing that tops that is no return phone calls, no matter how many times they will check and "call you right back". They schedule appointments and don't tell you or better yet send you to a down town office only to find out that it's at an office 30 minutes in the other direction. FIND ANOTHER DOCTOR … maybe even one who cares about your family and your time. |
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Worst customer service from a Dr.'s office that I have ever witnessed..., Nov 17, 2011 On November 16th, 2011 I wanted to go to Dr. Salas to find out what was causing the pain in my neck and back. When I called the office to schedule an appointment, a woman named Mary Ann picked up. I asked where the address was and she rudely said that it was across the street from the hospital. I didn’t know where the hospital was, and wanted to get the address from her so I could GPS it. She wouldn’t give it to me for some reason. It didn’t bother me at first, but when I told her I would be there in 20 minutes to fill out paper work, she said whatever and hung up the phone on me. I thought it was extremely rude and that maybe I should just find a different doctor. I called back to try and talk to Dr. Salas about the issue, but Marry Ann would not get him for me or give me his email address. I told her I would not schedule an appointment with them if she was going to continue being rude and having poor customer service. Before I could even ask for Dr. Salas’ email address she hung up on me. I really wanted to talk to Dr. Salas and inform him of Mary Ann’s rude behavior, so I went into his office to speak with him. I asked to speak with a supervisor and it ended up being Mary Ann. I told her I was offended by how rude she was and that I would like to speak with Dr. Salas or to give me his email address. She said if I didn’t leave she would call the cops on me. I couldn’t believe it, all I wanted was an email address, but she thought she could call the cops on me so Dr. Salas wouldn’t find out, or receive a complaint about her. I never was rude or used foul language to instigate such a response from her. I guess she has never heard of the internet. I never had the chance to actually meet Dr. Michael Salas, so I can’t review on how he is as a doctor, but after I witnessed who he hired as a supervisor. I am inclined to think that he must not be that good if he can’t hire someone with good customer service. It all starts at the top with a business’ |
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Excellent doctor would highly recommend for you and your family..., Nov 7, 2011 Very bright, very personable. Listened to all my problems. Came up with an excellent plan of diagnosis and involved me in every step of my diagnosis and treatment. I would strongly recommend her for you and your family. |
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i recommend this man to anyone. Him and his office are wonderful!..., Nov 3, 2011 I have seen many chiropractors in my life but I have been with Dr. Wertin for 3 yrs now. His staff is friendly, office is welcoming, and a convenient location. Dr. John himself is very knowledgeable and caring. I recommended him to everyone I know that is looking for someone in the Manhattan area. |