Won't go back, would not recommend, don't go to her..., Apr 25, 2013
Office was dirty. Entrance to office difficult to find. Poor review of medical history and poor physical exam. Difficulty in getting prescription refill. Doctor took 3 phone calls and left the exam room twice during visit.
Would not recommend.
Dishonest billing and a bad bed-side manner. Not recommended...., Apr 22, 2013
I suggest staying away from Reseda Family Medical Clinic run by Dr. Syrus Feridouni. I've never had such a horrifying experience with a doctor or clinic.
1. They bill $390 for just the doctor's visit not including any treatment. In comparison, West Oaks Urgent Care in Winnetka charges about $65.
2. They overbill for service even if you they say they take your insurance. My insurance refused to pay portions of the bill as they exceeded their contractual agreement.
3. Dr. Feridouni has a cruel bed side manner. When cleaning a wound on my daughter's palm which was extremely painful, he asked her if it hurt and when she said it did, he told her "no it doesn't".
4. I was incorrectly and over-billed for services received and when I attempted to resolve the matter by explaining to Dr. Feridouni (in a calm and polite manner) why the billing was incorrect, he started yelling at me, said if I didn't pay he would send me to collections and hung up the phone
ABSOLUTELY TERRIBLE STAFF. They are not helpful, do not call patients back with results (even after multiple voicemails over a period of WEEKS), keep irregular hours, and are not even at their office when they confirm with you the same day that they will be there! This makes it extremely difficult to coordinate the drop-off of post-surgery samples for their review. Also the information provided in the surgical info handouts given to patients conflict with each other AND with the info given by the doctor and yet again with the info given by the medical assistants. Completely unorganized. If your microscope is broken and you're waiting for a replacement microscope, why not call your patients and let them know so we don't have to call back week after week and leave voicemails? So stupid. Their behavior is inexcusable. Dr. Mullen himself did a decent job but I absolutely WILL NOT be back to see him and will not recommend other people to him. Terrible.
Unable to get the treatment that I came in for instead sent elsewhere to be treated for something th..., Feb 24, 2013
Can't beleive it. Was dismissed because of my inabvility to urinate. Was denied the option that was given to me by the nurse to come back and try again, the office manager Jeanette demanded that I leave IMMEDIATELY and that I was dismissed right, then while in the exam room, and NOT finished with my appointment with the doctor. Asked to speak to Dr. Revollo to find out why I was being dismissed and she REFUSED to let me EVER see him and that I needed to leave NOW. She threatened to call the police and press harrassment charges on me if I call there and to have me arrested if I come ANYWHERE NEAR the office. LIED to my insurance company that I was NON-COMPLIANT just because I was UNABLE to urinate at that moment. But 2-3 days later I get a referral for orthopedics for knee pain for 99 visits good till 12-31-2013 and x-rays all for my KNEES. I came in for WRIST pain and swelling and to get a referral under my new insurance for the Rheumatologist he sent me to on my old insurance. All this AFTER I was supposedly dismissed. The referral was mailed to me 4 days after the dismissal. They also refuse to release your medical records to you so you can find a doctor to get proper medical attention and treatment.
HORRIBLE EXPERIENCE WITH DOCTOR NEELU/ABHAY AGARWAL..., Feb 17, 2013
I am relating this incident to DESCRIBE WHAT I BELIEVE IS negligence and poor knowledge of Dr. Neelu and Abhay Agarwal.The subject of this unfortunate malpractice is my grand mother.Who was then 82 yrs old,in good health and lead an active lifestyle.In 2010,she suddenly started to suffer from a watery discharge and bleeding.I immediately called my primary physician,Dr Neelu Agarwal for advice.I explained the problem,provided medical history and asked if I should take her to the ER.The doctor advised against this and recommended to bring my grand mother to her office the following day instead.She ran a urine test, pap smear and concluded it was only urine infection and prescribed antibiotics.
A couple weeks later the situation persisted. Dr Abhay Agarwal saw her as well and had the same conclusion.Since there was no improvement I took her back to Dr Neelu after few days again.Advicing against a visit to the gynecologist/ specialist she concluded that the problem still persisted due to use of TOLIET PAPER and even prescribed a external cream for the same.The problem went on for over 2 months.After which the bleeding subsided by itself until the following year in 2011,when she started to suffer from the same problem again.Trusting them I took my grand mother back to the same doctors again,same tests were conducted and same conclusion which was use of TOILET PAPER!
I finally decided to seek a third opinion seen this had gone on for too long.The gynecologist was very surprised by Dr Neelu and Abhay’s prognosis.
This unfortunately turned out to be UTERINE CANCER!Which if was detected wisely in 2010 by them would have saved her life. Today her cancer has now spread to the lungs and is in her final stage and is suffering terribly.We continued to check with other doctors and were told that all medical students are taught very early in there medical education that any woman after menopause having any kind of discharge should be checked for MALAGNANCY.I even did I qui