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Very unprofessional and disrespectful office staff ..., Apr 11, 2012 I have an appointment last April 5 at 6pm. I came and waited... the office was closed. I was outside with other patients waiting for them to open the door. 6:20 i called the office and the lady who answered the phone put me on hold for about 5 minutes and just to tell me that the office is closed and they give everyone a call to let us know that the office is closed. I was home the whole day the day before and the day itself but didnt get any calls from them. I called the following day to make a complain and the lady who answered the phone is soooo MEAN! She told me that my name is not on the calendar and told me "You're not even in the calendar so why are you upset it is not our fault if you come over and the office is closed!" What kind of attitude is that? She is representing Dr. Kulessa in a very disrespectful and unprofessional way. I would NOT go back to that doctor again! |
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HORRIBLE courtesy from the RUDEST receptionist I have ever encountered...., Mar 1, 2012 A receptionist has never treated me so rude. Since Dr. Zlobl’s office doesn’t take later afternoon appointments, and I don't get out of work until 4 p.m., I had to put in for sick time in order to leave work early. I also had to secure coverage for my classroom because I am a teacher. Since the person covering for my class ran 5 minutes late, I arrived 7 minutes late to my appointment. The receptionist was extremely rude in telling me we would probably have to re-schedule due to Dr. Zlobl's schedule, and said she called me yesterday and left me a "five minute" message explaining how important it was to be on time. I received NO such message, and when I plainly explained this, the receptionist became snooty and said, "Well, I’m not making it up." Then I realized I HAD received a call yesterday from a number I did not know. This caller did not leave a message. I pulled out my cell phone and asked what the office’s phone number was. She replied that they have 6 different lines. So I told her I would read her the number and asked if she could identify it, and she said, "I don't care." I couldn't believe it!! She didn’t care?!?! When you work with people, it’s imperative that you are empathetic, and Dr. Zlobl’s office proved that they are anything but empathetic. In the business that my husband co-owns, this type of customer service would cause you to lose your job. Needless to say, I left and did not re-schedule an appointment. |
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Excellent, compassionate surgeon, a true Asian eyelid surgery expert...., Feb 20, 2012 I recently went to Dr. Steinsapir located in West Los Angeles to address a bad asian eyelid surgery. I had surgery in South Korea. It was a big mistake. I live in California. I saw a bunch of so-called Asian eyelid specialists. The only one who talked to me in detail and made any sense was Dr. Steinsapir. He does surgery at the UCLA medical center. Thanks to his work, my eyes are much more symmetric, natural, and I don't look like one of my eyes was Westernized. He was able to fix the work of the prior surgeon. His office is very professional. |
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Hour and a half wait, 90 seconds of diagnosis and misery....., Feb 9, 2012 I blame myself for going to this Dr. a second time. He is very rude and has you waiting in an exam room for nearly as long as in the waiting room. The man is obnoxious and presumes to diagnose your syptoms with 2 or 3 questions and without a thorough exam. His staff is unhelpful and appear to fear the Dr. No bedside manner whatsoever. There is more warmth from an emergency room than in this office. Stay away ! |
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Wish the hospital had not chosen him to do my emergency surgery...., Jan 16, 2012 Horrible! Does not listen to patient concerns. Does not allow patient options on how to treat and puts off treatment entirely too much. Does not believe in "pain" and ignores questions from families. Belittles patients. |