Drove an hour, waited & waited, paid $14 parking, never seen..., Apr 17, 2013
Called for appointment, told 10:45 a.m. avail, I explained we had a 2 p.m. appointment same day over an hour away from her office. Let them decide if I should take the 10:45 a.m. appointment. They reassured me it would be fine. Waited 1 hr, 15 mins then asked how much longer. Told 3 patients in exam rooms had not been seen & no more exam rooms available (i.e. it would be quite awhile). Asked why so backed up and was told she was over booked (no emergencies causing back log). Drove 1 hour, paid $14 parking, had to leave for 2 p.m. appointment without being seen.
Go to weight watchers instead don't waste your money here..., Mar 2, 2013
Waited over 45 minutes and only saw the Dr. for 3 minutes. He advised me to try using meal replacement shakes. I could have gotten the same advice from a weight watchers commercial and it wouldn't have cost me $300. I complained to Fairview and a nurse called me, she was very nice, but apparently Dr. Billington was too busy to help me. A month later I got a bill for $300 (this is after my insurance payment). Apparently Dr. Billington lives up to his name, I hope he enjoys his yacht while I lose my house.
Nasty woman - unprofessional and too arrogant - waste of money..., Feb 28, 2013
She was arrogant and attacked me as well as other Drs during the appointment. She misdiagnosed me and prescribed something that inflamed the problem. She doesn't have the knowledge to support her arrogance. She is just flat mean. Had to wait an hour and no one else was in the office. Was she at lunch and I had to wait? I went back to my other Dr that was no longer on my insurance plan because $25 copay to her was an over payment.
Waste of my time, poor attitude, service from staff..., Feb 22, 2013
I had to make at least 12 calls before I was able to reach the office and schedule an appointment. At times the line was not working. Other times the person left me on hold so long I had to hang up. Finally, I spoke with someone able to answer some basic questions and I accepted the first appointment available 2.5 months later.
Before agreeing to request her services I requested to meet the doctor and pay for her time. Her staff person said she didn't know what the cost was that the price was up to the doctor.
The morning of my appointment the office seemed geared for high volume and low personal attention. I found staff behavior poor. When answering the phone no one identified who they were. None of the 3 women I met after I arrived introduced herself. I saw no name tags. The reception desk person scanned my license without explaining or asking permission. With all the ID theft taking place nationwide that made me uncomfortable. The young woman who escorted us from the reception to the exam room addressed a lady that was there at the same time and I as "dear" and "girls."
After I waited in the exam room an unhappy looking woman introduced herself as the office manager and closed the door. She said she was sorry (she didn't appear sorry but rather in a hurry for me to leave). She went on to say that the doctor and her colleagues in the practice never meet people before they become patients, implying I should leave. She waited to make sure I left the exam room.
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