He was an excellent doctor, surgeon and honest human being...., May 19, 2013
Unfortunately, Dr. Michael Regan has passed away. He was my doctor for over 20 years. He was a good, compassionate and highly intelligent doctor who respected people. He will be missed by many patients and the medical community.
Butchered my ACL Repair, never acknowledged his mistake, needed 2 additonal surgeries to fix what th..., Mar 12, 2013
Dr. Byck butchered my ACL repair. I was left to suffer for 10 weeks due to incorrect hardware placement. Dr. Byck and his NP failed to notice the incorrect hardware placement on 1 wk post-operative and other x-rays taken. I was in excruciating pain, could not move the joint properly and had to walk on crutches. Dr. Byck ignored my complaints and never acknowledged his mistake. Very arrogant. Had to have two additional surgeries to fix what this guy did to me. Be aware! I don't wish what I had to go through on anyone!
Go to weight watchers instead don't waste your money here..., Mar 2, 2013
Waited over 45 minutes and only saw the Dr. for 3 minutes. He advised me to try using meal replacement shakes. I could have gotten the same advice from a weight watchers commercial and it wouldn't have cost me $300. I complained to Fairview and a nurse called me, she was very nice, but apparently Dr. Billington was too busy to help me. A month later I got a bill for $300 (this is after my insurance payment). Apparently Dr. Billington lives up to his name, I hope he enjoys his yacht while I lose my house.
Waste of my time, poor attitude, service from staff..., Feb 22, 2013
I had to make at least 12 calls before I was able to reach the office and schedule an appointment. At times the line was not working. Other times the person left me on hold so long I had to hang up. Finally, I spoke with someone able to answer some basic questions and I accepted the first appointment available 2.5 months later.
Before agreeing to request her services I requested to meet the doctor and pay for her time. Her staff person said she didn't know what the cost was that the price was up to the doctor.
The morning of my appointment the office seemed geared for high volume and low personal attention. I found staff behavior poor. When answering the phone no one identified who they were. None of the 3 women I met after I arrived introduced herself. I saw no name tags. The reception desk person scanned my license without explaining or asking permission. With all the ID theft taking place nationwide that made me uncomfortable. The young woman who escorted us from the reception to the exam room addressed a lady that was there at the same time and I as "dear" and "girls."
After I waited in the exam room an unhappy looking woman introduced herself as the office manager and closed the door. She said she was sorry (she didn't appear sorry but rather in a hurry for me to leave). She went on to say that the doctor and her colleagues in the practice never meet people before they become patients, implying I should leave. She waited to make sure I left the exam room.