Poor customer service. No compassion. Not helpful. Rude. No resolutions offered. ..., May 14, 2013
Regarding our appointment this morning of May 14, 2013.
Upon arriving my 94 year old mother was anxious to to avail herself to the services of Dr. Kligman for chronic neck pain.
I had been referred to Dr. Kligman by my personal physician.
Upon presenting my mothers insurance card we were informed that it would not be excepted as Dr. Kligman was not listed as the primary care physician.
I was disappointed to say the least when i was informed of this, as it was never explained to me when the appointment for a new patient was made that Dr. Kligman would have to be elected as her primary care physician in order for her insurance card to be accepted and to be seen by the Dr.
I told the receptionist behind the desk that Healthnet would absolutely pay as I occasionally bring my mother to other primary care physicians that are not listed on her insurance card with out issues from the insurance company (healthnet).
No avenue of resolution was offered by the receptionist, and in my opinion I was treated very rudely and was also told that my attitude was not appreciated, at which time I told her I also did not appreciate her shortness with me either, to which she exclaimed that I came into the office with that attitude, which is NOT the case. I became agitated because after waiting 4 months for this appointment I felt that it was neglgent on their part that we were never informed that in order to be seen we would need to elect Dr. Kligman as our primary care physician prior to our appointment. I believe this was an oversight in their policy and not a fault of the patient.
I asked her to call the insurance company to verify that there would be no problem and was rebuffed, at which time I thought it best that I call the insurance company so their office would be assured of payment.
I made that call, there was no one else in the waiting room at the time and I was not causing a disturbance.
After several minutes on hold with Healthnet I was ab
So relieved to have a doctor explain all the risks and what to expect will going under anesthesia. Dr. Fabiani definitely put my nerves at ease. I awoke pain free. Would definitely recommend her to my family and friends
Very caring and has alot of compassion for his clients...., Jan 29, 2013
He gives his undivided attention and his all to his clients. He truly cares. He really has alot of passion for his field and his experitse shows. He puts his heart into caring for his clients and is down to earth.
Don't Use Elite Care Emergency or Dr. Jason Gukhool..., Jan 9, 2013
Do not use this clinic! Dr. Gukhool has a major EGO PROBLEM! He is condescending, rude, and arrogant! He refuses to prescribe antibiotic for upper respiratory infection. If you get sicker, the doctor still refuses to prescribe an antibiotic. He does not care what your medical history is. If you start feeling worse, you have to come in pay another $250, and he will still not prescribe an antibiotic. I have never encountered a doctor who is this callous!
Best Urogynecologist in Ohio, I loved my entire experience..., Dec 10, 2012
I wen to Dr. Novi because I had been suffering from an incontinence problem for the past five years. His lovely staff, and his excellent knowledge made me feel as if I was right at home. He listened to me and we talked TOGETHER about the right treatment for me. I would recommend him to anyone and everyone, even if you just have a question and would like more information, he's your man.