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Poor customer service. No compassion. Not helpful. Rude. No resolutions offered. ..., May 14, 2013 Regarding our appointment this morning of May 14, 2013. Upon arriving my 94 year old mother was anxious to to avail herself to the services of Dr. Kligman for chronic neck pain. I had been referred to Dr. Kligman by my personal physician. Upon presenting my mothers insurance card we were informed that it would not be excepted as Dr. Kligman was not listed as the primary care physician. I was disappointed to say the least when i was informed of this, as it was never explained to me when the appointment for a new patient was made that Dr. Kligman would have to be elected as her primary care physician in order for her insurance card to be accepted and to be seen by the Dr. I told the receptionist behind the desk that Healthnet would absolutely pay as I occasionally bring my mother to other primary care physicians that are not listed on her insurance card with out issues from the insurance company (healthnet). No avenue of resolution was offered by the receptionist, and in my opinion I was treated very rudely and was also told that my attitude was not appreciated, at which time I told her I also did not appreciate her shortness with me either, to which she exclaimed that I came into the office with that attitude, which is NOT the case. I became agitated because after waiting 4 months for this appointment I felt that it was neglgent on their part that we were never informed that in order to be seen we would need to elect Dr. Kligman as our primary care physician prior to our appointment. I believe this was an oversight in their policy and not a fault of the patient. I asked her to call the insurance company to verify that there would be no problem and was rebuffed, at which time I thought it best that I call the insurance company so their office would be assured of payment. I made that call, there was no one else in the waiting room at the time and I was not causing a disturbance. After several minutes on hold with Healthnet I was ab |
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Won't go back, would not recommend, don't go to her..., Apr 25, 2013 Office was dirty. Entrance to office difficult to find. Poor review of medical history and poor physical exam. Difficulty in getting prescription refill. Doctor took 3 phone calls and left the exam room twice during visit. Would not recommend. |
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Simply the best doctor in town. You will not be disappointed...., Feb 28, 2013 Dr. Afflu is a very caring and patient doctor. He takes his time with his patients and the staff are very friendly. I had a pleasant experience and would highly recommend him to myfriends and family. |
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Dr Laurence Dahners (UNC Orthopedics) is a dangerous doctor..., Jan 26, 2013 I had osteomyelitis and Dr. Dahners lied to me and told me I did not. It was either he lied or he is incompetent. Dahners mocked me and said I was malnourished. He was just blame mean and egotistical. |
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physician,internal medicine ,primary care ,hospitalist...., Dec 24, 2012 excellent nephrology,passioante,caring,hypertension specialist. kidney stone specialist.knowledgeable,compasssioante,caring. Helpful to community.Serves the people .Uses most inexpensive medications to get the job done |