Poor customer service. No compassion. Not helpful. Rude. No resolutions offered. ..., May 14, 2013
Regarding our appointment this morning of May 14, 2013.
Upon arriving my 94 year old mother was anxious to to avail herself to the services of Dr. Kligman for chronic neck pain.
I had been referred to Dr. Kligman by my personal physician.
Upon presenting my mothers insurance card we were informed that it would not be excepted as Dr. Kligman was not listed as the primary care physician.
I was disappointed to say the least when i was informed of this, as it was never explained to me when the appointment for a new patient was made that Dr. Kligman would have to be elected as her primary care physician in order for her insurance card to be accepted and to be seen by the Dr.
I told the receptionist behind the desk that Healthnet would absolutely pay as I occasionally bring my mother to other primary care physicians that are not listed on her insurance card with out issues from the insurance company (healthnet).
No avenue of resolution was offered by the receptionist, and in my opinion I was treated very rudely and was also told that my attitude was not appreciated, at which time I told her I also did not appreciate her shortness with me either, to which she exclaimed that I came into the office with that attitude, which is NOT the case. I became agitated because after waiting 4 months for this appointment I felt that it was neglgent on their part that we were never informed that in order to be seen we would need to elect Dr. Kligman as our primary care physician prior to our appointment. I believe this was an oversight in their policy and not a fault of the patient.
I asked her to call the insurance company to verify that there would be no problem and was rebuffed, at which time I thought it best that I call the insurance company so their office would be assured of payment.
I made that call, there was no one else in the waiting room at the time and I was not causing a disturbance.
After several minutes on hold with Healthnet I was ab
Why, tuvi, why. Why did you leave me to have so much pain!..., Apr 12, 2013
Why Tuvi, Why? Why did you not make a correct diagnosis? You could plainly see what was going on. If you had, SO much pain, so many problems, issues, etc could have been avoided. Why didn't you listen to me, when I pleaded with you? Why Tuvi, why? I wasn't in pain before, now I suffer constantly and have to endure endless pain. Why Tuvi, WHY?
Excellent results for a complex problem! He is great!..., Apr 10, 2013
I went to Dr. Brooks for a very complex reconstructive problem. He and his staff were so warm and friendly, I felt like I was visiting a friend's house! He listened very carefully to everything I told him and was able to diagnose and propose a plan for my problem. I was so happy with the results and the whole experience! I am now seeing him for some long overdue cosmetic surgery. I'm so excited!
Dr Wilson Cook is Outstanding and I would recommend him to anyone..., Feb 26, 2013
Dr Wilson Cook is probably the best doctor I have ever had. He is intelligent, soft-spoken, considers your input seriously, no matter how amateur and 'hot off the internet' it may be. My health has improved much under his care.
His staff is very professional, but the phone messaging system is annoying, and the facilities are old, with visible mold in some places along the ceiling, which is typical for old buildings.
But his staff is still great, and Dr Cook himself is the best general physician I have ever had.
Excellent psychiatrist-great care without over-medicating..., Jan 19, 2013
Excellent psychiatrist. Provides great care without over-medicating. I worked with a few psychiatrists before her that kept adding medications. She reduced the number of medications I take and I feel much better.