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disappointing experience after being referred by a peer..., Jan 31, 2012 ......................................................................................................................................................................................................................................................................................................... |
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Worst customer service from a Dr.'s office that I have ever witnessed..., Nov 17, 2011 On November 16th, 2011 I wanted to go to Dr. Salas to find out what was causing the pain in my neck and back. When I called the office to schedule an appointment, a woman named Mary Ann picked up. I asked where the address was and she rudely said that it was across the street from the hospital. I didn’t know where the hospital was, and wanted to get the address from her so I could GPS it. She wouldn’t give it to me for some reason. It didn’t bother me at first, but when I told her I would be there in 20 minutes to fill out paper work, she said whatever and hung up the phone on me. I thought it was extremely rude and that maybe I should just find a different doctor. I called back to try and talk to Dr. Salas about the issue, but Marry Ann would not get him for me or give me his email address. I told her I would not schedule an appointment with them if she was going to continue being rude and having poor customer service. Before I could even ask for Dr. Salas’ email address she hung up on me. I really wanted to talk to Dr. Salas and inform him of Mary Ann’s rude behavior, so I went into his office to speak with him. I asked to speak with a supervisor and it ended up being Mary Ann. I told her I was offended by how rude she was and that I would like to speak with Dr. Salas or to give me his email address. She said if I didn’t leave she would call the cops on me. I couldn’t believe it, all I wanted was an email address, but she thought she could call the cops on me so Dr. Salas wouldn’t find out, or receive a complaint about her. I never was rude or used foul language to instigate such a response from her. I guess she has never heard of the internet. I never had the chance to actually meet Dr. Michael Salas, so I can’t review on how he is as a doctor, but after I witnessed who he hired as a supervisor. I am inclined to think that he must not be that good if he can’t hire someone with good customer service. It all starts at the top with a business’ |
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Stay Away from this one-he is using scare tactics...., Oct 12, 2011 I went to this Doctor for a very specific job required test. After a cursory exam he tried to sell me a test that was not required and suggested that he needed to implant a device into my heart that is not indicated for my condition. He also tried to put me on a medication that another Doctor IN HIS OWN PRACTICE had determined was bad for me. |
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Plan to wait for everything; in the waiting room, or for lab results, or a return call - she'll alwa..., Sep 27, 2011 This is a medial doctor, not a dentist, but getting from the waiting room to the exam room is like pulling teeth. Plan to wait at least an hour. Two-hour waits are not unusual. Once you're in the exam room (another wait) and she finally graces you with her presence, you'll be out in a jiffy. No protracted exam, or time for questions. She'll write your prescription and send you on your way. Need a prescription refilled, or need a return call? You'll be waiting again. "Timely" is not in her vocabulary. Want a doctor who cares enough to listen and respond, and who respects your time? This is not the doctor for you. |
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Great pediatrician, does not talk down to adults or kids...., Aug 19, 2011 As with all things Kaiser, you need to keep trying til you find a doctor that is a good fit for your family. I liked this doctor for my daughter, and kept her til my daughter turned 18. She doesn't dumb things down, and doesn't talk down to you. |