Poor customer service. No compassion. Not helpful. Rude. No resolutions offered. ..., May 14, 2013|
Regarding our appointment this morning of May 14, 2013.
Upon arriving my 94 year old mother was anxious to to avail herself to the services of Dr. Kligman for chronic neck pain.
I had been referred to Dr. Kligman by my personal physician.
Upon presenting my mothers insurance card we were informed that it would not be excepted as Dr. Kligman was not listed as the primary care physician.
I was disappointed to say the least when i was informed of this, as it was never explained to me when the appointment for a new patient was made that Dr. Kligman would have to be elected as her primary care physician in order for her insurance card to be accepted and to be seen by the Dr.
I told the receptionist behind the desk that Healthnet would absolutely pay as I occasionally bring my mother to other primary care physicians that are not listed on her insurance card with out issues from the insurance company (healthnet).
No avenue of resolution was offered by the receptionist, and in my opinion I was treated very rudely and was also told that my attitude was not appreciated, at which time I told her I also did not appreciate her shortness with me either, to which she exclaimed that I came into the office with that attitude, which is NOT the case. I became agitated because after waiting 4 months for this appointment I felt that it was neglgent on their part that we were never informed that in order to be seen we would need to elect Dr. Kligman as our primary care physician prior to our appointment. I believe this was an oversight in their policy and not a fault of the patient.
I asked her to call the insurance company to verify that there would be no problem and was rebuffed, at which time I thought it best that I call the insurance company so their office would be assured of payment.
I made that call, there was no one else in the waiting room at the time and I was not causing a disturbance.
After several minutes on hold with Healthnet I was ab
Good staff, horrible "doctor" - Wallet stuffer versus actual clinician ..., Feb 10, 2013|
In a few words?
- Horrible bed side manner; dodged questions and threatened to quit when we inquired about alternative treatment methods. This dude is older than the internet as we know it and he was throwing hissy-fits like a rabid Bieber-fan.
- Extremely pessimistic. Every conversation boiled down to DEATH. Look, I get that cancer is no walk in the park, but rubbing our faces in it is counterproductive and honestly, believe it or not, does more harm than good. After the nth time of being told "HE IS GOING TO DIE," we stopped talking to him about and kept his patient visits short.
- Biggest gripe? Cancer research is a constantly developing field and new, novel discoveries are made often enough that you might spot it in the newspaper or online. It should have been a huge red flag when this so-called M.D. was absolutely clueless about significant changes in our understanding of how cancer works.
Final remarks? He gave up on our father when we walked through the door the first time. Had we known of his lazy, outdated way of treatment, we would have walked right back out of that room without hesitation.
Dr. Hicks is an amazing docotor and does amazing work ..., Jan 30, 2013|
Had a tummy tuck about a year ago and I feel and look amazing. Dr. Hicks and his staff are great. I recommend him to all you ladies who are interested or are considering getting a tummy tuck, the best
The Best Plastic Surgeon in Houston, TX Thank you so MUCH!!!!..., Jan 11, 2013|
Thank You for so much of your time and care. . I am a thirty seven year old, professional woman and I feared of looking like a clown. Your reassurance and surgical touch made it worth it. You picked the excellent size and shape for my body structure, THANK YOU! You also got rid of that “12 year old” look I had. My breasts have never looked more natural, healthy and just down right pretty. You can’t imagine what that has done for my self-esteem. Thank you for being a wonderful surgeon and changing my life!
Best Urogynecologist in Ohio, I loved my entire experience..., Dec 10, 2012|
I wen to Dr. Novi because I had been suffering from an incontinence problem for the past five years. His lovely staff, and his excellent knowledge made me feel as if I was right at home. He listened to me and we talked TOGETHER about the right treatment for me. I would recommend him to anyone and everyone, even if you just have a question and would like more information, he's your man.