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Patient for orthoscopic knee surgery. Very dissatisfied with care, result and staff issues! ..., May 21, 2012 I had a knee (minuscus) surgery performed there in 2010. They indicated that I would be back to 100% in about 10 days after this orthosopic surgery. Instead, I have been plagued with pain ever since. I did all the therapy, taken cordizone and suparts to no avail. Along the way I have had issues with the staff over appointments and payments. They have claimed on two occasions that I was grossly delinquent on payments..... first example was when I was taking a 6 week round of supparts injections. They indicated at the start that the insurance paid it all, until they discovered that this wasn't true and upon one of my last visits for this, they initially tried to suspend any further treatment until my account was paid in full....something less than $100.00. Having serious pain issues, I booked an appointment with the Doctor, who I almost never saw, always relegated to a PA, and waited the ap[proximate two months to see the Dr, before the office staff called and said I owed them $106 and the Dr would not see me until I had paid this in full and all of this years deductible, in advance.... because of my past payment history..... a one time error, that they were responsible for. I believe, personally, that the Dr. violated his Hippocratic Oath when he refused to see me based upon this. His staff would not allow me to speak direct to him and then charged me .65 cents a page for my records. I have subsequently heard that this Dr. is great for shoulders, nut that knees are not his specialty. Based upon my experience, I would agree, since I still have a serious problem with my knee. Some months after the unsuccessful surgery, they indicated to me that I might be a good candidate for a whole knee replacement....something not even remotely on the radar before the orthoscopic minuscus surgery. Based upon the level of professionalism from the office staff and the fact that I have not achieved the desired level of health promised, I would not recommend this Dr. for any surgery or |
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Not a good Primary Care Physician Staff misrepresents..., May 14, 2012 Interviewed staff prior to my selecting this doctor as my primary care physician for myself and my children. Based on their responses I chose this doctor. Big mistake! Can't even get an appointment for months! The staff stated it was easy to get appointments and made this doctor out to be accessible. FALSE. I'd be better off going to Quick Care. So, 'buyer beware.' Turns out the doctor is currently on a TWO WEEK vacation and doesn't even have a back up physician to assist in her absence. Wow...... what are they suppose to do in your absence? Neglectful practice. |
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Great attention! She is very kind and her staff too..., Apr 7, 2012 I was refered by a friend. I got lost and i was late, i called them and they told me how to get there very nicely. I didnt wait that much in the waiting room. Her staff is very helpfull and professional. When she entered the room she quickly ask me what i had and review it. She called another doctor to have a second agree for what she thought i had. I got dizzy she quickly lay me over and gave me a candy. I dont know what i have in my neck, they need to have the test answers. She is great! i recomend her to all of you!! :) |
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this docotor is terriable, very unethical. Dont go!..., Mar 27, 2012 This doctor is not ethical. Don't go! I had my first appointment with him on March 9th, I was just going for some regular check up. I was scheduled at 9:00 a.m. and I arrived there about 9:20 since I was having difficulty finding the place. There were other 4 people waiting there already, obviously they were putting more people than they should have. The worse thing was, the doctor did not show up until 10.00 a.m. I really did not know what is the reason for them to put so many people waiting while the doctor was not even there. I waited more than 2 hours to finally get to talk to the doctor, he was cold, and gave me a lib test and told me that I would learn a result in a week. But until March 20, 2012 I have never heard back from them. So I called the office asking the receptionist what was going on. She said she would look for my file and call me back. However, after 6 hours she did not call me back. So I called her again she finally told me that On the report it said abnormal but she did not know what it is, so you need to come back to the office. Then I asked her why the doctor could not simply give me an answer about his diagnosis, she said that was their policy that the doctor does not talk to patient over the phone. Instead all patients have to go back to the office to learn that. I told her it is ridiculous because I have already paid my doctors visit fee and lab test fee, I deserve to know the answer from the doctor. But she kept repeating that is their policy, if I want to know, I have to come to this office to pay another office visit fee. I don't really mind paying, but how would anybody feel the doctor telling you that you need to pay one more time to learn your diagnosis you have paid before and you don't even deserve to know whether this is urgent or not. This is totally unethical, I would not go back to this office and I would file further complaint against them. |
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Laziest staff I have ever experienced. No care for patients, just money..., Mar 23, 2012 There is a dark underbelly to the medical profession and never have I seen it so blatantly as in this office. My mother was in Dr. Greenberg's care. I would have to call the office day after day after day to get the simplest things accomplished. It took me a week to get the office to fax over the proper documentation so we could get oxygen. Over a week to get the staff to get a pre-approval on a prescription. Dr. Greenberg herself obviously does not know the laws governing her own profession in NJ because the scripts she wrote for my mothers pain meds were unacceptable so I had to drive back to the office to get corrected scripts. My mother was too weak to handle chemotherapy but they gave it to her anyway and it put her in the hospice wing of the hospital. Before I called an ambulance the day after her chemo I called the office, told them I was terrified, didn't know what to do and I needed to speak with one of the doctors or nurses. I was told a nurse would call me back immediately. After two hours I called 911 and while I waited for them to arrive the office called me about a referral from the home health nurse. When I told her I was taking mom to the hospital she said "If you have that kind of problem you should call us directly" I told her I had over two hours ago and I couldn't wait for her useless staff any longer. If you use this office, become an expert on cancer and be prepared to do all the work yourself. These people are useless to the nth degree!!!! Due to their laziness, and their lack of care or concern, I am sitting waiting for my mother to die 6 weeks after her diagnosis. The only doctor there worth her salt is Dr. LaNatra and if she were smart she would branch out on her own and hire a competent staff. |