Poor customer service. No compassion. Not helpful. Rude. No resolutions offered. ..., May 14, 2013|
Regarding our appointment this morning of May 14, 2013.
Upon arriving my 94 year old mother was anxious to to avail herself to the services of Dr. Kligman for chronic neck pain.
I had been referred to Dr. Kligman by my personal physician.
Upon presenting my mothers insurance card we were informed that it would not be excepted as Dr. Kligman was not listed as the primary care physician.
I was disappointed to say the least when i was informed of this, as it was never explained to me when the appointment for a new patient was made that Dr. Kligman would have to be elected as her primary care physician in order for her insurance card to be accepted and to be seen by the Dr.
I told the receptionist behind the desk that Healthnet would absolutely pay as I occasionally bring my mother to other primary care physicians that are not listed on her insurance card with out issues from the insurance company (healthnet).
No avenue of resolution was offered by the receptionist, and in my opinion I was treated very rudely and was also told that my attitude was not appreciated, at which time I told her I also did not appreciate her shortness with me either, to which she exclaimed that I came into the office with that attitude, which is NOT the case. I became agitated because after waiting 4 months for this appointment I felt that it was neglgent on their part that we were never informed that in order to be seen we would need to elect Dr. Kligman as our primary care physician prior to our appointment. I believe this was an oversight in their policy and not a fault of the patient.
I asked her to call the insurance company to verify that there would be no problem and was rebuffed, at which time I thought it best that I call the insurance company so their office would be assured of payment.
I made that call, there was no one else in the waiting room at the time and I was not causing a disturbance.
After several minutes on hold with Healthnet I was ab
LONG WAITS, NO HELP, HORRIBLE CARE!! RUN FROM THIS PLACE!!..., May 7, 2013|
Horrible experience! Long, long, long waits....
I was in terrible pain for FIVE weeks! This doctor let me suffer and almost die!!!
YES DIE!! I would have died had I not pleaded for some kind of help over and over again!!
Happy retiring soldier ..., Mar 13, 2013|
Dr. Conrad is an outstanding medical professional.
Dr. Alexander Feldman is an A++ Physician with great bedside manner!..., Feb 27, 2013|
Dr. Alexander Feldman is a very thorough physician. He has great bedside manner, is very soft spoken and spent a lot of time with me during each visit (three so far!) in the past two months. What stood out was the amount of quality time and care spent during each appointment. He wasn’t like most doctors trying to cram as many patients into a 30 minute slot. He was more focused on quality of care, making sure to complete a detailed examination and communicating options clearly.
He is very knowledgeable, detailed and communicative. He explained what he thought was wrong and what my options were to diagnose my symptoms. He did not pressure me to have unnecessary tests. Once diagnosed, he provided visual aids, even drew some diagrams to chart the course of progression. He also provided treatment options and reading material for those options.
He is personable and calls you directly to communicate any lab/test results. His calm demeanor is also very reassuring. I would highly recommend Dr. Feldman as an A++ physician! Thank you!
Although the same cannot be said for this staff – they are a little rough around the edges. If you can get past that, you will not be disappointed by the doctor himself!
Best Urogynecologist in Ohio, I loved my entire experience..., Dec 10, 2012|
I wen to Dr. Novi because I had been suffering from an incontinence problem for the past five years. His lovely staff, and his excellent knowledge made me feel as if I was right at home. He listened to me and we talked TOGETHER about the right treatment for me. I would recommend him to anyone and everyone, even if you just have a question and would like more information, he's your man.