Poor customer service. No compassion. Not helpful. Rude. No resolutions offered. ..., May 14, 2013
Regarding our appointment this morning of May 14, 2013.
Upon arriving my 94 year old mother was anxious to to avail herself to the services of Dr. Kligman for chronic neck pain.
I had been referred to Dr. Kligman by my personal physician.
Upon presenting my mothers insurance card we were informed that it would not be excepted as Dr. Kligman was not listed as the primary care physician.
I was disappointed to say the least when i was informed of this, as it was never explained to me when the appointment for a new patient was made that Dr. Kligman would have to be elected as her primary care physician in order for her insurance card to be accepted and to be seen by the Dr.
I told the receptionist behind the desk that Healthnet would absolutely pay as I occasionally bring my mother to other primary care physicians that are not listed on her insurance card with out issues from the insurance company (healthnet).
No avenue of resolution was offered by the receptionist, and in my opinion I was treated very rudely and was also told that my attitude was not appreciated, at which time I told her I also did not appreciate her shortness with me either, to which she exclaimed that I came into the office with that attitude, which is NOT the case. I became agitated because after waiting 4 months for this appointment I felt that it was neglgent on their part that we were never informed that in order to be seen we would need to elect Dr. Kligman as our primary care physician prior to our appointment. I believe this was an oversight in their policy and not a fault of the patient.
I asked her to call the insurance company to verify that there would be no problem and was rebuffed, at which time I thought it best that I call the insurance company so their office would be assured of payment.
I made that call, there was no one else in the waiting room at the time and I was not causing a disturbance.
After several minutes on hold with Healthnet I was ab
he has no time for post op care and will kick you to the curb..., Apr 12, 2013
his surgery on my wife got infected resulting in 4 days in the hospital, a week after she got out he said it was scar tissue, a week after that she called to say it still hurt, he said somethings not right a to see him in 6 days, i called to complain that 6 days is too long maybe we should go to the hospital, his office called back stating we would recieve a certified letter stating he would not provide her any more care and to find a new doctor, THEY THREW US TO THE CURB, he cut her, it got infected, so too bad find another doctor
Go see the REAL Dr. Tony Mork of Newport Beach, CA! ..., Mar 4, 2013
Dr. Tony Mork of Newport Beach and his staff were very friendly and helpful with my decision to have surgery. There was never any pressure, and never once did I feel like I was bothering them with my questions or calls. I never heard of Dr. Mork having an office in wherever this city listed is, but I want to make sure that you know the real Dr. Tony Mork is in Newport Beach, CA and it's no wonder that people from all over the country travel to him! He is one of the best in his field, and I have been living virtually pain-free ever since! Worth every penny!
Nasty woman - unprofessional and too arrogant - waste of money..., Feb 28, 2013
She was arrogant and attacked me as well as other Drs during the appointment. She misdiagnosed me and prescribed something that inflamed the problem. She doesn't have the knowledge to support her arrogance. She is just flat mean. Had to wait an hour and no one else was in the office. Was she at lunch and I had to wait? I went back to my other Dr that was no longer on my insurance plan because $25 copay to her was an over payment.
It Doesn't Get Better Than This - Great Primary Care Doc..., Feb 7, 2013
Unbelievable find. In this day and age its amazing that a doctor like this one exists - one who actually spends TIME with you. I came away feeling like he actually cared about me and not that I was just one of thousands of patients he sees. He made the visit a pleasant experience... and I'm one of those people who hates to go the doctor. With Dr. Don, I can't wait to go back. He's fun just to shoot the breeze with, and even better is the fact that you come away confident that he knows what he's doing. And the staff is great. A fantastic doc. Highly recommended.