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Offensive Staff, Rude, Unprofessional...Please do not go to this doctor!..., Jan 16, 2012 I have never been treated with such disrespect ever. There is a youong girl that works there I am not sure if she is an intern or what, but she is extremely rude and hangs up on people if she doesn't like what your saying. I thought doctors staff were suppose to be courteous, I guess I was wrong. Don't be fooled by their facade, the staff is obsurdely fake and don't care for the well being of anyone. |
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Thank you newLIFE for the care we have received in your Mobile, AL office!..., Dec 2, 2011 Dr. Ripps has been treating my husband and I for almost a year now and we wouldnt dream of seeing anyone else. The staff at newLIFE is so caring and supportive from start to finish. We have found him to be extremely knowledgeable and compassionate. We feel like with the help of Dr. Ripps and his staff we will achieve our dream of having a family. He is board certified and his rates are very fair in comparison to the national average. We could not be happier with the care we have received. If your looking for a great doctor, we recommend him 100%! |
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Worst customer service from a Dr.'s office that I have ever witnessed..., Nov 17, 2011 On November 16th, 2011 I wanted to go to Dr. Salas to find out what was causing the pain in my neck and back. When I called the office to schedule an appointment, a woman named Mary Ann picked up. I asked where the address was and she rudely said that it was across the street from the hospital. I didn’t know where the hospital was, and wanted to get the address from her so I could GPS it. She wouldn’t give it to me for some reason. It didn’t bother me at first, but when I told her I would be there in 20 minutes to fill out paper work, she said whatever and hung up the phone on me. I thought it was extremely rude and that maybe I should just find a different doctor. I called back to try and talk to Dr. Salas about the issue, but Marry Ann would not get him for me or give me his email address. I told her I would not schedule an appointment with them if she was going to continue being rude and having poor customer service. Before I could even ask for Dr. Salas’ email address she hung up on me. I really wanted to talk to Dr. Salas and inform him of Mary Ann’s rude behavior, so I went into his office to speak with him. I asked to speak with a supervisor and it ended up being Mary Ann. I told her I was offended by how rude she was and that I would like to speak with Dr. Salas or to give me his email address. She said if I didn’t leave she would call the cops on me. I couldn’t believe it, all I wanted was an email address, but she thought she could call the cops on me so Dr. Salas wouldn’t find out, or receive a complaint about her. I never was rude or used foul language to instigate such a response from her. I guess she has never heard of the internet. I never had the chance to actually meet Dr. Michael Salas, so I can’t review on how he is as a doctor, but after I witnessed who he hired as a supervisor. I am inclined to think that he must not be that good if he can’t hire someone with good customer service. It all starts at the top with a business’ |
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Scott Yegel had a wait time of 50 minutes Unacceptable!..., Oct 17, 2011 . I am most disappointed in the wait time. I waited over 50 minutes to be seen by the doctor. 50 minutes just to have him walk into my room!! I never received any feedback as to the wait and when I addressed the issue to the doctor he merely stated I'm sorry. If the wait time was going to be long, I would appreciate if the doctor/ receptionist asked me if I cared to reschedule, who said I didn't have something else to do? My time is just as valuable as any person, so when I schedule an appointment I expect to be seen at least within 15 minutes. After all, the receptionist is the one looking at the calendar to ensure I am placed in to a time that is compatible with the doctor's schedule. If I arrive late or do not call, I am billed anywhere from $50.00 to $200.00 depending on the incident. If the doctor arrives late, I get nothing except sorry and all my other appointments being thrown off at that time. Why is it OK for the doctor to be late but not the patient? If you have too many people scheduled or you can't wrap up an appointment in a timely manner, maybe you should try placing greater distance between the next patient, to allot for the overtime (which by the way I'm not getting paid for) in which the patient will be occurring. So many times people say this is the norm, this is not acceptable! If you arrive late at the doctor's office you are billed or asked to rescheduled, if you arrive late for an interview you will not get the job, if you arrive late at your job you will be fired. Why is it OK for a doctor in a doctor's office to be late for his/her patients? I had an appointment; I even brought in my paperwork already filled out. I didn't just walk in. I rescheduled an appointment for another doctor while waiting for the doctor to come in, upon him coming In, I left. He or she will no longer be privy to my money when I have to wait excessively. |
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Never expected this from a Medical Professional......., Sep 22, 2011 TOTALLY UNPROFESSIONAL ALL THE WAY AROUND I was recommended by coworkers to go to this Doctor since my previous Doctor retired.Upon walking in to the office all looks professional, but when I met with him everything changed. He had a attitude of a "pompas ass". I explained to him I was looking for a new primary care physician because mine retired.Dr Alonso asked me who my former physican name was and he replied "Script Writer". He also stated that."I better not be DR. shopping in order to get scripts". I explained to him I am a NYC Paramedic with 10years on the job, and never needed a script. He looked at me and laughed.At that point I was insulted and should have walked out but I decided to give him the benefit and let him proceed with the blood work-up. As he was drawing blood I noticed he wasn't wearing gloves which is a big "no no" in the health care field and the topper was he returned the Vacutainer holder along with the tourniquet to the draw for use again on another patient.I questioned him on it because we are taught never to re use any supplies on a patient and I explained it to him He said with a smile"What did you say you do for a living and I stated a Paramedic". His insulting reply was "You guys in NYC may waste money and throw out supplies but not in my office, I discard them when I deem necessary.You are only a Paramedic with a crash course in medicine but I went to medical School and made doctor, Who are you to judge me?Never in my life have I ever been insulted by someone in the Medical field and will never put my foot back in his office. I certainally advise caution in going to this mans practice. |