Poor customer service. No compassion. Not helpful. Rude. No resolutions offered. ..., May 14, 2013|
Regarding our appointment this morning of May 14, 2013.
Upon arriving my 94 year old mother was anxious to to avail herself to the services of Dr. Kligman for chronic neck pain.
I had been referred to Dr. Kligman by my personal physician.
Upon presenting my mothers insurance card we were informed that it would not be excepted as Dr. Kligman was not listed as the primary care physician.
I was disappointed to say the least when i was informed of this, as it was never explained to me when the appointment for a new patient was made that Dr. Kligman would have to be elected as her primary care physician in order for her insurance card to be accepted and to be seen by the Dr.
I told the receptionist behind the desk that Healthnet would absolutely pay as I occasionally bring my mother to other primary care physicians that are not listed on her insurance card with out issues from the insurance company (healthnet).
No avenue of resolution was offered by the receptionist, and in my opinion I was treated very rudely and was also told that my attitude was not appreciated, at which time I told her I also did not appreciate her shortness with me either, to which she exclaimed that I came into the office with that attitude, which is NOT the case. I became agitated because after waiting 4 months for this appointment I felt that it was neglgent on their part that we were never informed that in order to be seen we would need to elect Dr. Kligman as our primary care physician prior to our appointment. I believe this was an oversight in their policy and not a fault of the patient.
I asked her to call the insurance company to verify that there would be no problem and was rebuffed, at which time I thought it best that I call the insurance company so their office would be assured of payment.
I made that call, there was no one else in the waiting room at the time and I was not causing a disturbance.
After several minutes on hold with Healthnet I was ab
Review ..., May 12, 2013|
This was an amazing check up best I've ever had
Please go elsewhere - terrible unorganized staff! ..., Apr 11, 2013|
ABSOLUTELY TERRIBLE STAFF. They are not helpful, do not call patients back with results (even after multiple voicemails over a period of WEEKS), keep irregular hours, and are not even at their office when they confirm with you the same day that they will be there! This makes it extremely difficult to coordinate the drop-off of post-surgery samples for their review. Also the information provided in the surgical info handouts given to patients conflict with each other AND with the info given by the doctor and yet again with the info given by the medical assistants. Completely unorganized. If your microscope is broken and you're waiting for a replacement microscope, why not call your patients and let them know so we don't have to call back week after week and leave voicemails? So stupid. Their behavior is inexcusable. Dr. Mullen himself did a decent job but I absolutely WILL NOT be back to see him and will not recommend other people to him. Terrible.
Unable to get the treatment that I came in for instead sent elsewhere to be treated for something th..., Feb 24, 2013|
Can't beleive it. Was dismissed because of my inabvility to urinate. Was denied the option that was given to me by the nurse to come back and try again, the office manager Jeanette demanded that I leave IMMEDIATELY and that I was dismissed right, then while in the exam room, and NOT finished with my appointment with the doctor. Asked to speak to Dr. Revollo to find out why I was being dismissed and she REFUSED to let me EVER see him and that I needed to leave NOW. She threatened to call the police and press harrassment charges on me if I call there and to have me arrested if I come ANYWHERE NEAR the office. LIED to my insurance company that I was NON-COMPLIANT just because I was UNABLE to urinate at that moment. But 2-3 days later I get a referral for orthopedics for knee pain for 99 visits good till 12-31-2013 and x-rays all for my KNEES. I came in for WRIST pain and swelling and to get a referral under my new insurance for the Rheumatologist he sent me to on my old insurance. All this AFTER I was supposedly dismissed. The referral was mailed to me 4 days after the dismissal. They also refuse to release your medical records to you so you can find a doctor to get proper medical attention and treatment.
Awful experience. Dr. suggested disability but refused to complete disability paperwork...., Dec 3, 2012|
This Dr suggested I consider going on disabililty on 2 separate occassions. When I agreed, I obtained necessary paperwork and she absolutely refused to complete 1 and a half pages of paperwork and sign it. This paperwork was for my disability insurance from my employer. I followed every single instruction she gave me. She terminated me as a patient. This sent me over the edge and I ended up in a psyche treatement center with suicide attempt. Avoid this "doctor" at all costs.