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HORRIBLE courtesy from the RUDEST receptionist I have ever encountered...., Mar 1, 2012 A receptionist has never treated me so rude. Since Dr. Zlobl’s office doesn’t take later afternoon appointments, and I don't get out of work until 4 p.m., I had to put in for sick time in order to leave work early. I also had to secure coverage for my classroom because I am a teacher. Since the person covering for my class ran 5 minutes late, I arrived 7 minutes late to my appointment. The receptionist was extremely rude in telling me we would probably have to re-schedule due to Dr. Zlobl's schedule, and said she called me yesterday and left me a "five minute" message explaining how important it was to be on time. I received NO such message, and when I plainly explained this, the receptionist became snooty and said, "Well, I’m not making it up." Then I realized I HAD received a call yesterday from a number I did not know. This caller did not leave a message. I pulled out my cell phone and asked what the office’s phone number was. She replied that they have 6 different lines. So I told her I would read her the number and asked if she could identify it, and she said, "I don't care." I couldn't believe it!! She didn’t care?!?! When you work with people, it’s imperative that you are empathetic, and Dr. Zlobl’s office proved that they are anything but empathetic. In the business that my husband co-owns, this type of customer service would cause you to lose your job. Needless to say, I left and did not re-schedule an appointment. |
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Wonderful, caring and knowledgeable Physician! Great Staff...., Feb 25, 2012 Very caring and knowledgeable. Patients are treated with respect by very well trained staff. State-of-the-art treatment of retinal diseases based on the latest research and scientific breakthroughs. I would not go to any other specialist. |
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Offensive Staff, Rude, Unprofessional...Please do not go to this doctor!..., Jan 16, 2012 I have never been treated with such disrespect ever. There is a youong girl that works there I am not sure if she is an intern or what, but she is extremely rude and hangs up on people if she doesn't like what your saying. I thought doctors staff were suppose to be courteous, I guess I was wrong. Don't be fooled by their facade, the staff is obsurdely fake and don't care for the well being of anyone. |
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Great Doctor, very personable and caring.Amazing work!..., Jan 6, 2012 Great experience. Great value. i would not go anywhere else for all my non surgical procedure! I had a blepharoplasty done and I do botox for the past 8 years. Im very happy with his work and service |
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Zafar Naqvi- Avoid at all cost! M.D. is inexperienced and unhelpful..., Dec 16, 2011 No information and no experience. Has made at least two mistakes for all 4 clients I work with. Unfortunatly this M.D. does not bring anything to the table. Good practice at UMass. Bad apple with Zafar Naqvi. Beware! Many mistakes |