Poor customer service. No compassion. Not helpful. Rude. No resolutions offered. ..., May 14, 2013
Regarding our appointment this morning of May 14, 2013.
Upon arriving my 94 year old mother was anxious to to avail herself to the services of Dr. Kligman for chronic neck pain.
I had been referred to Dr. Kligman by my personal physician.
Upon presenting my mothers insurance card we were informed that it would not be excepted as Dr. Kligman was not listed as the primary care physician.
I was disappointed to say the least when i was informed of this, as it was never explained to me when the appointment for a new patient was made that Dr. Kligman would have to be elected as her primary care physician in order for her insurance card to be accepted and to be seen by the Dr.
I told the receptionist behind the desk that Healthnet would absolutely pay as I occasionally bring my mother to other primary care physicians that are not listed on her insurance card with out issues from the insurance company (healthnet).
No avenue of resolution was offered by the receptionist, and in my opinion I was treated very rudely and was also told that my attitude was not appreciated, at which time I told her I also did not appreciate her shortness with me either, to which she exclaimed that I came into the office with that attitude, which is NOT the case. I became agitated because after waiting 4 months for this appointment I felt that it was neglgent on their part that we were never informed that in order to be seen we would need to elect Dr. Kligman as our primary care physician prior to our appointment. I believe this was an oversight in their policy and not a fault of the patient.
I asked her to call the insurance company to verify that there would be no problem and was rebuffed, at which time I thought it best that I call the insurance company so their office would be assured of payment.
I made that call, there was no one else in the waiting room at the time and I was not causing a disturbance.
After several minutes on hold with Healthnet I was ab
For several years now, I have been having breathing problems and sinus pain during the winter..., Mar 18, 2013
For several years now, I have been having breathing problems and sinus pain during the winter. I had been to a few ENT's in Jackson, M, but when I moved to Memphis, my neighbor said I should make an appointment with Dr. Lazar. This fall and winter was my best in years. After taking a history, he ended up switching some of my medicines. I didn’t feel rushed with him, and had an easy time talking to him. The staff was helpful and friendly enough. It was a very pleasing experience.
Downhill fast since changes to office and move ..., Mar 7, 2013
Something has happened since he joined NYU. No one answers the phones, have to call for weeks just to get a response, long wait with doc spending no time with you. This is not the level of care or service people expect from a doctor.
Doctor Charges you for asking you questions on your baby...., Mar 1, 2013
Short Story: THIS DOCTOR OVERCHARGES FOR SERVICES THAT THEY DID NOT EVER PROVIDE. BEWARE!!
This is my daughter pediatrician since birth. She is now 20 months old. We have roughly 10 or so wellness checkups as is the norm for babies. Every month or so.
Every time we have gone, the wait time is ridiculous. At least 30-45 mins. The time with the doctor feels rushed and the service not very warm.
Those are the positives.
Now the bad part. Recently Dr. Lee saw my daughter for a routine wellness check up. These are covered by my insurance at no charge. The doctor took 45 mins to see me. Then proceeded to ask me when she came in "How long did my girl have a respiratory infection?' This was apparently because my baby had some snot hanging from her nose. Who knew? Babies that are snotty all have respiratory infections? Well anyhow, it was the first time in over a week that my daughter had a runny nose and I informed the doctor that it was nothing more than a runny nose and it just started. So the check up proceeded and Dr. Lee asked me about my wife’s and my decision to not vaccine our daughter. To which I said, we had not changed our mind and that we were still keeping that opinion. The doctor of course getting paid by the pharma group to give these pushed them again, to which we declined.
So finally the doctor continued on with the wellness check only to say my girls weight was a little big, but not to be concerned. Finally, as the doctor was checking with my girls legs and arms and what not, she asked if I had any questions. To which I said one. My daughter had some dry skin on her back. I asked the doctor if she had any recommendations for what to put on the dry skin. The doctor said cortisone cream.
So after all of this, the visit wasn’t the problem. The invoice for services was. The doctor charge for the wellness check. In addition, she charged for the time that was used to talk to me about my daughter's runny nose, the vaccines that we
Awful experience. Dr. suggested disability but refused to complete disability paperwork...., Dec 3, 2012
This Dr suggested I consider going on disabililty on 2 separate occassions. When I agreed, I obtained necessary paperwork and she absolutely refused to complete 1 and a half pages of paperwork and sign it. This paperwork was for my disability insurance from my employer. I followed every single instruction she gave me. She terminated me as a patient. This sent me over the edge and I ended up in a psyche treatement center with suicide attempt. Avoid this "doctor" at all costs.