Poor customer service. No compassion. Not helpful. Rude. No resolutions offered. ..., May 14, 2013|
Regarding our appointment this morning of May 14, 2013.
Upon arriving my 94 year old mother was anxious to to avail herself to the services of Dr. Kligman for chronic neck pain.
I had been referred to Dr. Kligman by my personal physician.
Upon presenting my mothers insurance card we were informed that it would not be excepted as Dr. Kligman was not listed as the primary care physician.
I was disappointed to say the least when i was informed of this, as it was never explained to me when the appointment for a new patient was made that Dr. Kligman would have to be elected as her primary care physician in order for her insurance card to be accepted and to be seen by the Dr.
I told the receptionist behind the desk that Healthnet would absolutely pay as I occasionally bring my mother to other primary care physicians that are not listed on her insurance card with out issues from the insurance company (healthnet).
No avenue of resolution was offered by the receptionist, and in my opinion I was treated very rudely and was also told that my attitude was not appreciated, at which time I told her I also did not appreciate her shortness with me either, to which she exclaimed that I came into the office with that attitude, which is NOT the case. I became agitated because after waiting 4 months for this appointment I felt that it was neglgent on their part that we were never informed that in order to be seen we would need to elect Dr. Kligman as our primary care physician prior to our appointment. I believe this was an oversight in their policy and not a fault of the patient.
I asked her to call the insurance company to verify that there would be no problem and was rebuffed, at which time I thought it best that I call the insurance company so their office would be assured of payment.
I made that call, there was no one else in the waiting room at the time and I was not causing a disturbance.
After several minutes on hold with Healthnet I was ab
Helpful, Caring, Compassionate, Understanding, Factual, 10 out of 10!!!..., Mar 22, 2013|
I went to Dr. Fellenbaum after being referred to him by my previous GYN. I was having painful intercourse for 6+ months and it was causing my marrage to fall apart. I had been to 3 gyns before I saw Dr. Fellenbaum and was beginning to feel there was no hope. After 3-4 visits with Dr. Fellenbaum he was able to pinpoint what was causing the pain. We changed some medications and I was able to reconnect with my husband! Dr. Fellenbaum is very knowledgeable, but if I ever had a question that he did not have an answer to, he would reach out to his many contact across the US and have an answer for me by my next visit. He is simply a marriage saver and I can not thank him enough!!!
Harlene V. -- Another satisfied patient at Conrad Eye Centers..., Mar 13, 2013|
My daughter and her husband were very pleased with their experience. But I knew they would be, because I am. Based on my overall experience, I would recommend Dr. Conrad to my family and my friends.
Very pleasant with my 10 y/o son. Will be back.................., Mar 6, 2013|
Dr. Lazar was very attentive to my 10yr old son. He made a point to be funny with him so he would become more comfortable. He was very thorough and his office staff was very pleasant too. Love the playroom!
Good staff, horrible "doctor" - Wallet stuffer versus actual clinician ..., Feb 10, 2013|
In a few words?
- Horrible bed side manner; dodged questions and threatened to quit when we inquired about alternative treatment methods. This dude is older than the internet as we know it and he was throwing hissy-fits like a rabid Bieber-fan.
- Extremely pessimistic. Every conversation boiled down to DEATH. Look, I get that cancer is no walk in the park, but rubbing our faces in it is counterproductive and honestly, believe it or not, does more harm than good. After the nth time of being told "HE IS GOING TO DIE," we stopped talking to him about and kept his patient visits short.
- Biggest gripe? Cancer research is a constantly developing field and new, novel discoveries are made often enough that you might spot it in the newspaper or online. It should have been a huge red flag when this so-called M.D. was absolutely clueless about significant changes in our understanding of how cancer works.
Final remarks? He gave up on our father when we walked through the door the first time. Had we known of his lazy, outdated way of treatment, we would have walked right back out of that room without hesitation.