Poor customer service. No compassion. Not helpful. Rude. No resolutions offered. ..., May 14, 2013
Regarding our appointment this morning of May 14, 2013.
Upon arriving my 94 year old mother was anxious to to avail herself to the services of Dr. Kligman for chronic neck pain.
I had been referred to Dr. Kligman by my personal physician.
Upon presenting my mothers insurance card we were informed that it would not be excepted as Dr. Kligman was not listed as the primary care physician.
I was disappointed to say the least when i was informed of this, as it was never explained to me when the appointment for a new patient was made that Dr. Kligman would have to be elected as her primary care physician in order for her insurance card to be accepted and to be seen by the Dr.
I told the receptionist behind the desk that Healthnet would absolutely pay as I occasionally bring my mother to other primary care physicians that are not listed on her insurance card with out issues from the insurance company (healthnet).
No avenue of resolution was offered by the receptionist, and in my opinion I was treated very rudely and was also told that my attitude was not appreciated, at which time I told her I also did not appreciate her shortness with me either, to which she exclaimed that I came into the office with that attitude, which is NOT the case. I became agitated because after waiting 4 months for this appointment I felt that it was neglgent on their part that we were never informed that in order to be seen we would need to elect Dr. Kligman as our primary care physician prior to our appointment. I believe this was an oversight in their policy and not a fault of the patient.
I asked her to call the insurance company to verify that there would be no problem and was rebuffed, at which time I thought it best that I call the insurance company so their office would be assured of payment.
I made that call, there was no one else in the waiting room at the time and I was not causing a disturbance.
After several minutes on hold with Healthnet I was ab
Dr Fong is an extremely good doctor who is very knowledgeable. ..., Apr 29, 2013
Dr. Fong has done 3 knee surgeries on me (all necessary) and has done a wonderful job every time. I am very pleased with how he treats his patients and how his office makes you feel at home and like you are family.
Won't go back, would not recommend, don't go to her..., Apr 25, 2013
Office was dirty. Entrance to office difficult to find. Poor review of medical history and poor physical exam. Difficulty in getting prescription refill. Doctor took 3 phone calls and left the exam room twice during visit.
Would not recommend.
Amazing Experience from an Amazing Team-- Great Attention to Patient Needs..., Feb 18, 2013
I visited Dr. Greg DeLange and his team at the Estetica
Institute about 18 months ago when I started thinking about cosmetic surgery. After a consultation I felt far more comfortable about making choices about my body with the help of Dr. DeLange and his skilled team. My procedure went flawlessly and people still compliment me on how I look thanks to his work.
It Doesn't Get Better Than This - Great Primary Care Doc..., Feb 7, 2013
Unbelievable find. In this day and age its amazing that a doctor like this one exists - one who actually spends TIME with you. I came away feeling like he actually cared about me and not that I was just one of thousands of patients he sees. He made the visit a pleasant experience... and I'm one of those people who hates to go the doctor. With Dr. Don, I can't wait to go back. He's fun just to shoot the breeze with, and even better is the fact that you come away confident that he knows what he's doing. And the staff is great. A fantastic doc. Highly recommended.