Poor customer service. No compassion. Not helpful. Rude. No resolutions offered. ..., May 14, 2013
Regarding our appointment this morning of May 14, 2013.
Upon arriving my 94 year old mother was anxious to to avail herself to the services of Dr. Kligman for chronic neck pain.
I had been referred to Dr. Kligman by my personal physician.
Upon presenting my mothers insurance card we were informed that it would not be excepted as Dr. Kligman was not listed as the primary care physician.
I was disappointed to say the least when i was informed of this, as it was never explained to me when the appointment for a new patient was made that Dr. Kligman would have to be elected as her primary care physician in order for her insurance card to be accepted and to be seen by the Dr.
I told the receptionist behind the desk that Healthnet would absolutely pay as I occasionally bring my mother to other primary care physicians that are not listed on her insurance card with out issues from the insurance company (healthnet).
No avenue of resolution was offered by the receptionist, and in my opinion I was treated very rudely and was also told that my attitude was not appreciated, at which time I told her I also did not appreciate her shortness with me either, to which she exclaimed that I came into the office with that attitude, which is NOT the case. I became agitated because after waiting 4 months for this appointment I felt that it was neglgent on their part that we were never informed that in order to be seen we would need to elect Dr. Kligman as our primary care physician prior to our appointment. I believe this was an oversight in their policy and not a fault of the patient.
I asked her to call the insurance company to verify that there would be no problem and was rebuffed, at which time I thought it best that I call the insurance company so their office would be assured of payment.
I made that call, there was no one else in the waiting room at the time and I was not causing a disturbance.
After several minutes on hold with Healthnet I was ab
Excellent results for a complex problem! He is great!..., Apr 10, 2013
I went to Dr. Brooks for a very complex reconstructive problem. He and his staff were so warm and friendly, I felt like I was visiting a friend's house! He listened very carefully to everything I told him and was able to diagnose and propose a plan for my problem. I was so happy with the results and the whole experience! I am now seeing him for some long overdue cosmetic surgery. I'm so excited!
Dr. Parma is knowledgable, attentive, and kind. You can feel confident to put your eyes in this ext..., Jan 19, 2013
You can feel confident to put your trust in this extraordinary doctor's capable hands. He is a fantastic communicator, and he will take the time to help you understand your condition. He is not only a wonderful doctor, but also a wonderful human being. He surrounds himself with very conscientious, patient, and professional staff members. I give this doctor and his office the highest of accolades.
Dr.Bernot was awful i've never met such a crappy dr in my life. AND i've had 3 orthopedic surgeries ..., Dec 6, 2012
I've never met a doctor that was so rough and careless. I went in to see Dr Bernot for an injury i got back in August and he just hit my knee and threw my leg around like nothing was wrong. He didn't stop until he noticed i was sobbing and had to tell him to stop. He asked me questions but didn't listen to any of my answers. I've never met anyone that didn't care about what he was doing. He made me wait for 2 hours before going in and i missed 3 hours of work. The only thing good he did was give me a stronger brace. I will never go back.
Awful experience. Dr. suggested disability but refused to complete disability paperwork...., Dec 3, 2012
This Dr suggested I consider going on disabililty on 2 separate occassions. When I agreed, I obtained necessary paperwork and she absolutely refused to complete 1 and a half pages of paperwork and sign it. This paperwork was for my disability insurance from my employer. I followed every single instruction she gave me. She terminated me as a patient. This sent me over the edge and I ended up in a psyche treatement center with suicide attempt. Avoid this "doctor" at all costs.