Poor customer service. No compassion. Not helpful. Rude. No resolutions offered. ..., May 14, 2013
Regarding our appointment this morning of May 14, 2013.
Upon arriving my 94 year old mother was anxious to to avail herself to the services of Dr. Kligman for chronic neck pain.
I had been referred to Dr. Kligman by my personal physician.
Upon presenting my mothers insurance card we were informed that it would not be excepted as Dr. Kligman was not listed as the primary care physician.
I was disappointed to say the least when i was informed of this, as it was never explained to me when the appointment for a new patient was made that Dr. Kligman would have to be elected as her primary care physician in order for her insurance card to be accepted and to be seen by the Dr.
I told the receptionist behind the desk that Healthnet would absolutely pay as I occasionally bring my mother to other primary care physicians that are not listed on her insurance card with out issues from the insurance company (healthnet).
No avenue of resolution was offered by the receptionist, and in my opinion I was treated very rudely and was also told that my attitude was not appreciated, at which time I told her I also did not appreciate her shortness with me either, to which she exclaimed that I came into the office with that attitude, which is NOT the case. I became agitated because after waiting 4 months for this appointment I felt that it was neglgent on their part that we were never informed that in order to be seen we would need to elect Dr. Kligman as our primary care physician prior to our appointment. I believe this was an oversight in their policy and not a fault of the patient.
I asked her to call the insurance company to verify that there would be no problem and was rebuffed, at which time I thought it best that I call the insurance company so their office would be assured of payment.
I made that call, there was no one else in the waiting room at the time and I was not causing a disturbance.
After several minutes on hold with Healthnet I was ab
Avoid this one at all costs, ladies and gentlemen...., Apr 7, 2013
No interest in making patients feel better, or even at ease. She ignored my health history, dismissed everything that the referring doctor had said and all of the family history of arthritises and autoimmune disorders. She was absolutely rude and cold. It's only the clinic's policy of taking lots of tests and x-rays that made the visit at all worthwhile, as I ended up with information to take to a different rheumatologist! She was happy to write me off, and I'm so glad that I had the choice of other providers in the area.
Dr Shimkus is a gem, a highly recommended oncologist..., Mar 17, 2013
Dr Shimkus treated my wife's glioblastoma, working with doctors at MD Anderson. He is the most accessible and compassionate doctor I have ever had the experience of knowing. For instance, he has his cell number on his business card and responds to calls or text messages on weekends and evenings!
My experience with Dr Campbell was not pleasant at all. Didn't seem to want to help. ..., Mar 6, 2013
I would recommend to anyone seeking a Urologist to steer clear of this guy. He spent very little time with us, only interested in reciting canned information. It was clear he was on his own time table, spending little time with us, without allowing any meaningful discussion, he was out the door! He omitted information from ultrasound report and got angry. It seemed he didn't care about his poor level of awarness and about my child's condition. He made speculation about my childs condition without including/reviewing recent lab reports. He had no new recommendations for treatment despite my child's deterorating and cronic condition. Besides doubting the depth of his knowledge, the worst part was his bedside manner. Very unprofessional.
Pornographic Comments During Procedure DISGUSTING DOCTOR..., Dec 28, 2012
I just have to relay this story. I had a colonoscopy by Dr. Kenneth Brown in Plano, TX and I was thoroughly disgusted. I was supposed to be sedated but I was NOT and I remember the discussions that went on during the procedure. He made disgusting pornographic comments non-stop. He talked about his sexual exploits, made disgusting and insulting comments about his wife, and talked about how men cannot be expected to be faithful in marriage. He made comments about relative genatalia size among men. It was a thoroughly humiliating experience for me as a female.
I would NEVER go to this physician again and I cannot recommend him one bit.